ServiceNow Expert

Configure, maintain and optimise ServiceNow HAM and SAM functionalities.

Support hardware and software asset lifecycle management.

Manage asset records, software models, licences, entitlements and related data.

Support software licence compliance, reconciliation and optimisation.

Ensure alignment between Asset Management and CMDB .

Analyse and improve asset data quality.

Troubleshoot HAM/SAM-related issues.

Support ServiceNow upgrades, enhancements and integrations.

Gather technical and business requirements and translate them into ServiceNow solutions.

Prepare technical documentation and provide knowledge transfer to internal teams.

Required Experience & Skills

Strong hands-on experience with ServiceNow .

Strong experience with Hardware Asset Management (HAM) .

Strong experience with Software Asset Management (SAM / SAM Pro) .

Experience with IT Asset Management (ITAM) .

Good knowledge of CMDB and Configuration Management .

Experience with hardware and software asset lifecycle processes.

Experience with software licence management, entitlements and reconciliation.

Experience working in large or complex IT environments.

Strong analytical, troubleshooting and communication skills.

Very good command of English.

Assets

The following will be considered an advantage:

ServiceNow CIS-HAM

ServiceNow CIS-SAM

ServiceNow CSA

ServiceNow Discovery

ServiceNow IntegrationHub / MID Server

ITIL certification

Experience in security-sensitive or mission-critical environments