ServiceNow Architect

Locations: Remote from any below locations

Rate: 450 GBP Per Day Max

Languages English + Any of the following language:

• French
• German
• Portuguese
• Finnish and Swedish.

Workflow: ITSM / HRSD / SPM / IRM / CMDB / CSM

Certifications: CMA/CTA preferred, Certified ServiceNow Professional

Technical Skills: Architecture, instance strategy, governance, integrations, CMDB, Flow Designer, APIs, enterprise patterns

Language: English required / EU language preferred

• Excellent advisory, Consultant skills
• Stakeholder Management capabilities to connect & work with CXOs, FDEs
• Strong Communication skills- be the "gravitas"
• Finally, must have implementation skills across ITOM, HR, AI adoption, good understanding of Regulatory Compliances

Responsibilities:

• Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation
• Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members
• Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)
• Develop relationships with CoE and business leaders to understand ServiceNow's role in digital transformation
• Translate business goals and outcomes into customer roadmap and architectural blueprints
• Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard
• Manage technical governance and delivery operating model
• Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
• Support the sales effort by scoping and estimating the engagement and change orders
• Be an active contributor of leading practices and expertise related to the ServiceNow platform

Qualifications:

• 8+ years of progressive experience in professional services or equivalent
• Demonstrated management consulting experience
• Creativity with comfort running programs independently within a startup-paced environment
• Success driving complex issues through analysis and resolution
• Industry domain expertise, enterprise architecture experience
• Large program experience leading architecture and design, cloud application technology experience
• Experience leveraging or integrating AI into work processes, decision-making, or problem-solving