Signaler

ServiceNow Administrator

PARIS, 75

il y a 22 jours

ServiceNow Administrator & Developer
Designing, configuring, and extending digital workflows on the ServiceNow platform

Position Overview
We are seeking a ServiceNow Administrator & Developer to manage, enhance, and extend the capabilities of our enterprise ServiceNow platform. This role will focus on modules including ITSM (Incident, Problem, Change), HRSD (Human Resources Service Delivery), ITAM (Asset Management), GRC (Governance, Risk & Compliance), and Virtual Agent. Youll play a key role in configuring workflows, building integrations, maintaining platform health, and delivering scalable and secure solutions.

Key Responsibilities
Platform Administration

Perform day-to-day administration of the ServiceNow platform, including user and group management, access control, and module configuration

Maintain and optimize core ITSM/HRSD/ITAM processes and associated forms, lists, SLAs, and notifications

Monitor instance health, conduct performance tuning, and manage system upgrades and patches

Ensure platform security, including ACLs, data policies, encryption, and role-based access controls

Custom Development & Integration

Design and develop custom workflows, business rules, UI policies, client/server scripts, and REST/SOAP integrations

Develop and deploy automation using Flow Designer and Scripted APIs where necessary

Build and maintain Virtual Agent topics and decision trees to support conversational interfaces and self-service

Integrate external systems with ServiceNow (e.g., HRIS, CMDB, procurement platforms) using IntegrationHub or APIs

Module Implementation & Enhancement

Configure and enhance key ServiceNow modules (ITSM, HRSD, ITAM, GRC) in alignment with business requirements

Support deployment of asset lifecycle tracking, employee onboarding workflows, risk registers, and case management

Create and maintain custom applications or extensions as needed for internal business units

Collaboration & Support

Work closely with functional consultants, process owners, and business stakeholders to gather technical requirements

Provide technical support and troubleshoot platform issues, ensuring high availability and performance

Document configurations, processes, and development standards to ensure maintainability

Required Qualifications
Technical Skills

6+ years of hands-on experience with ServiceNow development and administration

Strong knowledge of ServiceNow Studio, scripting (GlideScript, JavaScript), and platform APIs

Experience with configuration of at least two core modules: ITSM, HRSD, ITAM, GRC, or Virtual Agent

Familiarity with platform components like Flow Designer, IntegrationHub, MID Server, and Update Sets

System & DevOps Knowledge

Understanding of agile delivery, CI/CD pipelines for ServiceNow, and version control tools (e.g., Git)

Experience with automated testing tools like ATF (Automated Test Framework) is a plus

Solid knowledge of data modeling, ACL security, and scoped applications

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) and one or more Implementation Specialist certifications (ITSM, HRSD, ITAM, GRC, VA)

Experience deploying solutions in multi-tenant, enterprise, or government environments

Bachelors degree in Computer Science, Information Systems, or a related technical field

Exposure to ITIL practices, agile delivery, or DevSecOps environments

Entreprise

Blackfluo

Plateforme de publication

JOBRAPIDO

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