ServiceNow

Consultant ServiceNow - Employee Center Pro | Content Publishing & Content Governance

ServiceNow Consultant - Employee Center Pro Content Publishing, Governance & Content Migration

Role Overview:

We are looking for a ServiceNow Consultant specializing in Employee Center Pro Content Publishing, Content Governance, Taxonomy, and Content Migration to support the implementation or evolution of a ServiceNow Employee Center Pro portal.

The consultant will lead the assessment, rationalization, migration, governance, and ongoing management of portal content while enabling business teams to become autonomous content owners. The role requires strong expertise in ServiceNow Employee Center Pro , Content Publishing , Content Governance and Employee Center taxonomy .

Key Responsibilities:

Content Assessment & Migration

• Analyze existing content and identify content to migrate, merge, rewrite, archive, or retire.
• Detect duplicate, obsolete, non-compliant, or ownerless content.
• Develop and execute a content migration strategy and migration matrix.
• Rationalize content before migration to avoid replicating legacy structures.
• Prepare and migrate content into ServiceNow Content Publishing.
• Adapt content to Employee Center Pro standards and validate editorial quality, consistency, and readability.
• Perform post-migration validation and quality assurance.
• Organize content within the Employee Center taxonomy .
• Map content to appropriate topics and subtopics.
• Challenge and improve information architecture to optimize user navigation.
• Collaborate with portal teams to ensure effective exposure of content through pages and widgets.

Content Publishing & Governance

• Configure and leverage standard ServiceNow Content Publishing capabilities.
• Support the implementation of Content Governance processes.
• Define content roles and responsibilities (Author, Contributor, Approver, Owner, Administrator).
• Establish governance policies covering publication, approval, review cycles, expiration, updates, and archiving.
• Design sustainable content request and approval workflows using standard ServiceNow capabilities.

Business Enablement

• Train business users on content creation, publishing, maintenance, and governance.
• Promote editorial best practices for Employee Center Pro .
• Support content simplification and user-focused rewriting.
• Explain the impact of taxonomy on content discoverability.
• Produce training materials, user guides, and change management documentation.

Quality & Continuous Improvement

• Define editorial quality standards and publication criteria.
• Establish KPIs for content quality, ownership, lifecycle, usage, and maintenance.
• Conduct periodic content reviews with business owners and recommend continuous improvements.

Required Skills:

ServiceNow

• Strong experience with ServiceNow Employee Center Pro .
• Strong knowledge of Content Publishing .
• Strong knowledge of Content Governance .
• Solid understanding of Employee Center taxonomy .
• Understanding of the relationships between content, topics, portal pages, widgets, and user experience.
• Ability to leverage standard ServiceNow capabilities without unnecessary customization.
• Understanding of the boundaries between portal content, Knowledge Management, Service Catalog, internal communications, and portal pages.

Functional & Editorial

• Experience analyzing, structuring, simplifying, and rationalizing enterprise content.
• Strong understanding of content governance and content lifecycle management.
• Excellent writing and content editing skills.
• Ability to transform business content into user-centric portal content.
• Experience working with cross-functional stakeholders (HR, IT, Finance, Procurement, Legal, Facilities, Internal Communications, etc.).

Project Delivery

• Experience leading content migration initiatives.
• Ability to develop migration plans and facilitate business workshops.
• Experience documenting governance decisions and training non-technical users.
• Ability to collaborate with Portal teams, UX, ServiceNow developers, Product Owners, and Solution Architects.
• Content inventory and migration matrix.
• Content rationalization recommendations.
• Content-to-taxonomy mapping.
• Migrated or migration-ready content.
• Content governance framework.
• Roles and responsibilities model.
• Training materials and editorial guidelines.
• Workshop documentation and governance decisions.

Experience

• Proven experience with ServiceNow Employee Center Pro.
• Hands-on experience with Content Publishing and/or Content Governance.
• Experience delivering enterprise content migration or content rationalization projects.
• Experience training business users and supporting organizational change.
• Experience with enterprise portals, intranets, digital workplaces, or knowledge platforms is highly desirable.
• Experience in multi-business or international environments is a plus.

Success Criteria

• Successfully rationalize and migrate content without replicating legacy issues.
• Build a clear and effective Employee Center taxonomy.
• Implement a simple, sustainable content governance model.
• Enable business teams to manage content independently.
• Deliver reliable, user-centric, maintainable content.
• Work closely with portal development teams to ensure consistency across pages, widgets, navigation, and content.