Service Sales Specialist

Core Responsibilities

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Reviews contracts signed by customers and books those contracts on internal systems as per policy.
• Estimates the type and amount of materials necessary to deliver the contract against the tender specifications.
• Reviews the project specification and identifies the source of supply from Otis factories.
• Co-ordinates with different teams within Otis (factories, sales teams, design engineers, etc.) to gather relevant cost information for technical and commercial requirements of a sales pitch.
• Prepares the estimation price lists which contain material cost, manpower hour costs, material duties, fees, tools, transportation, etc. and all other requirements as per the project conditions and Otis procedure.
• Calculates the margin, safe buffer to build a lucrative sales proposition.
• Orders the release of material as per approved drawings.
• Maintains the salesman records and contracting activities through E-Logistic tool.
• Records and archives all contract terms and conditions as per defined process.
• Reviews key reports monthly to identify trends or metrics requiring further analysis and review.
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

Minimum Qualifications, Experience & Skills

• Bachelor’s degree in engineering/Sales or equivalent.
• Relevant certification such as Certified Sales Associate (CSA) or equivalent is preferred.
• Minimum of 3 years of relevant experience in sales operations in a construction/engineering organization.
• At least 2 years in positions of progressively increasing responsibilities.
• Fluent written and spoken English essential; Arabic preferred.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at