Service Quality Performance Manager

Service Quality Performance Manager page is loaded## Service Quality Performance Managerlocations: Suresnestime type: Full timeposted on: Posted Todayjob requisition id: ### Job Title

Service Quality Performance Manager### Job Description

As a **Service Quality Performance Manager** you are responsible for monitoring and improving service quality and patient safety across 14 international markets, with oversight of KPIs and coordination of corrective and preventive actions in partnership with Operations, Quality, and Business Units.## ## Your role:**Service Quality & Patient Safety Governance**

• Responsible for overseeing, tracking, and reporting service quality and patient safety performance throughout international markets.
• Provide comprehensive supervision of KPIs, analyze trends and risks, lead governance reviews, and escalate critical issues at the International Region level.**Service Corrective Action Requests / Corrective and Preventive Action** **Oversight & Compliance**
• Maintain complete accountability for monitoring CAPAs, audits, and SCARs.
• Ensure root cause analyses are rigorous, corrective actions are implemented promptly and effectively, and all practices comply with Quality Management System standards and regulatory obligations.**Cross****‐****Functional Execution & Continuous Improvement**
• Serve as an essential collaborator with Service, Quality, Regulatory Affairs, Operations, and Business Units.
• Drive implementation of enduring action plans, promote standardized service quality governance and KPIs, and assist with audits and inspections.
• Help foster a proactive and lasting culture focused on service quality and patient safety.## ## You're the right fit if:
• Bachelor’s or master’s degree in engineering, Life Sciences, Quality, or related field
• 7–10+ years’ experience in service operations or quality management within a regulated healthcare / medical devices environment
• Strong experience with service quality KPIs, patient safety, CAPAs, SCARs, and regulatory interactions
• Solid knowledge of medical device quality systems (ISO 13485, FDA QSR, MDR)
• Proven ability to operate in multi‐country, matrix organizations and influence without authority
• Strong analytical, communication, and stakeholder management skills (English required)## How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an **office-based** role.## About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business **.**
• Discover our rich and exciting history **.**
• Learn more about our purpose **.**If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*

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