Service Project Manager

Responsibilities

• Client relationship management and coordination
• Serve as the primary point of contact between the end customer and our internal teams
• Prepare and lead follow-up meetings with customers and management teams
• Ensure customer satisfaction and proactively escalate needs or incidents
• Coordinate deliveries with our external partners
• Ensure compliance with commitments for schedule, cost and quality
• Track service requests and oversee incident resolution
• Manage administrative contract follow-up
• Ensure compliance with public procurement procedures
• Oversee project financial tracking (purchase orders, monthly billing, collections)

Requirements

• Security clearance or eligibility for security clearance by the authorities
• French nationality
• Proven experience in service project management (telecommunications or defense sector)
• Strong financial management skills and experience tracking purchase orders
• Knowledge of the military environment and military codes
• Technical skills in software development (VBA, SQL, Shell)
• Excellent interpersonal skills and ability to work in a demanding environment