Service Engineer (Second Level) - Automation & Informatics

Overview

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world‑leading in vitro diagnostics company with award‑winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. QuidelOrtho – Strasbourg, France Shape the future of diagnostics. Make an impact on patients’ lives. For more than 25 years, our Center of Excellence in Illkirch, near Strasbourg, has been a cornerstone of the Ortho experience.

From this strategic location, our teams support customers across Europe, the Middle East, and Africa, helping healthcare professionals deliver faster, more reliable diagnostic results that improve patient care. Our 145 talented employees, representing 14 nationalities and speaking 9 languages, work across five key business functions: Technical Service Center, Quality, Distribution, People & Culture, and Finance.

In 2024, we achieved an outstanding 98/100 score on the French “Index d’Égalité Femmes‑Hommes”, reflecting our commitment to inclusion, equal opportunities, and a workplace where everyone can thrive.

Joining QuidelOrtho means becoming part of a global leader in In Vitro Diagnostics (IVD) — a company driven by excellence, trust, and a strong commitment to patients and customers.

Responsibilities (English)

• Provide advanced second‑level technical support to internal Technical Solutions Center teams, QuidelOrtho Field Service Engineers, Field Application Specialists, and distributors to troubleshoot complex automation and informatics challenges.
• Deliver remote expert assistance to hospitals and laboratories, including remote system access when required.
• Diagnose and resolve issues related to:
  • Middleware solutions
  • Network connectivity
  • Automation tracks and mechanical systems
• Use advanced troubleshooting methods and data analysis to identify root causes and implement effective solutions.
• Collaborate with customers and internal teams across EMEA to ensure fast and sustainable resolution of technical issues.
• Lead the escalation process for critical technical cases (“red alerts”) requiring additional expertise or on‑site intervention.
• Deliver advanced automation and informatics training to internal teams and customers.
• Ensure compliance with cGMP, QSR, ISO, Qualiopi, and site‑specific quality requirements.
• Contribute to continuous improvement by identifying knowledge gaps and enhancing technical documentation and knowledge databases.

Responsibilities (French)

• Fournir un support technique avancé de niveau 2 aux équipes internes du Technical Solutions Center, aux équipes terrain QuidelOrtho (Ingénieurs Terrain, Spécialistes Applications, etc.) ainsi qu’aux distributeurs, afin de résoudre des problématiques complexes liées à l’automatisation et à l’informatique.
• Assurer une assistance technique à distance auprès des hôpitaux et laboratoires clients, y compris la prise en main à distance des systèmes lorsque nécessaire.
• Diagnostiquer et résoudre des problématiques liées à :
  • les solutions middleware
  • les réseaux et à la connectivité
  • les chaînes d’automatisation et aux systèmes mécaniques
• Utiliser des méthodes avancées de dépannage et d’analyse de données afin d’identifier les causes racines et mettre en œuvre des solutions efficaces.
• Collaborer avec les clients et les équipes internes à travers la région EMEA afin d’assurer une résolution rapide et durable des incidents techniques.
• Piloter l’escalade des incidents critiques (« red alerts ») nécessitant une expertise complémentaire ou une intervention sur site.
• Dispenser des formations avancées en automatisation et informatique auprès des équipes internes et des clients.
• Garantir le respect des exigences cGMP, QSR, ISO, Qualiopi ainsi que des procédures qualité spécifiques au site.
• Participer à l’amélioration continue en identifiant les besoins en connaissances et en contribuant à l’enrichissement de la documentation technique et des bases de connaissances.

Qualifications (English)

• A Bachelor’s degree or higher in Automation, Robotics, Chemistry, Biology, Science, Engineering, Biomedical Engineering, Medical Laboratory Technology, or a related field.
• Experience with laboratory systems, middleware solutions, or automation platforms.
• Strong analytical thinking and troubleshooting capabilities.
• Excellent communication skills and the ability to stay effective in complex, time‑sensitive situations.
• Knowledge of computer networking is an advantage.
• Fluency in English is required; additional European languages are highly valued.

Qualifications (French)

• Un diplôme de niveau Bac+3 à Bac+5 en Automatisation, Robotique, Chimie, Biologie, Sciences, Ingénierie, Génie biomédical, Technologie de laboratoire médical ou domaine connexe.
• Une expérience dans les systèmes de laboratoire, solutions middleware ou plateformes d’automatisation.
• De solides capacités d’analyse, de diagnostic et de résolution de problèmes.
• Des connaissances en réseaux informatiques seraient un atout.
• La maîtrise de l'anglais est indispensable ; toute autre langue européenne est un plus.

Benefits (English)

• Comprehensive technical training and continuous learning opportunities throughout your career.
• A truly international and multicultural environment, collaborating with teams across EMEA.
• The opportunity to grow your career with a global leader in In Vitro Diagnostics.
• A role with purpose — supporting doctors, laboratory professionals, and ultimately helping improve patients’ lives.
• A collaborative culture built on trust, innovation, and excellence.
• Complementary health and welfare coverage.
• Restaurant and meal vouchers.
• Participation/incentive programs.
• Sustainable mobility package.
• Collective retirement savings plan with employer contribution.
• Professional development support through our skills development program and LinkedIn Learning.
• Employee Assistance Program (EAP).
• Employee recognition program.
• Referral program.

Benefits (French)

• Complémentaire santé et garanties de protection sociale.
• Titres‑restaurant / avantages repas.
• Participation et intéressement.
• Forfait mobilité durable.
• Plan d’épargne retraite collectif avec abondement employeur.
• Accompagnement au développement des compétences via notre plan de formation et LinkedIn Learning.
• Programme d’aide aux employés (EAP).
• Programme de reconnaissance des collaborateurs.
• Programme de cooptation.

Location

Strasbourg (Illkirch), France

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at