Service Engineer (Second Level) - Automation & Informatics

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Shape the future of diagnostics. Make an impact on patients’ lives.

For more than 25 years, our Center of Excellence in Illkirch, near Strasbourg , has been a cornerstone of the Ortho experience. From this strategic location, our teams support customers across Europe, the Middle East, and Africa , helping healthcare professionals deliver faster, more reliable diagnostic results that improve patient care.

Our 145 talented employees , representing 14 nationalities and speaking 9 languages , work across five key business functions: Technical Service Center, Quality, Distribution, People & Culture, and Finance . This diversity fuels an innovative and collaborative workplace where every individual is empowered to bring ideas, develop expertise, and make a meaningful contribution.

In 2024, we achieved an outstanding 98/100 score on the French “Index d’Égalité Femmes-Hommes” , reflecting our commitment to inclusion, equal opportunities, and a workplace where everyone can thrive.

Joining QuidelOrtho means becoming part of a global leader in In Vitro Diagnostics (IVD) — a company driven by excellence, trust, and a strong commitment to patients and customers .

Your Impact As a Service Engineer

As a Service Engineer – Automation & Informatics , you will be at the heart of our customer support mission. You will combine technical expertise, problem-solving skills, and customer focus to keep critical diagnostic systems running and help laboratories deliver life-changing results.

Your Responsibilities Will Include

• Provide advanced second-level technical support to internal Technical Solutions Center teams, QuidelOrtho Field Service Engineers, Field Application Specialists, and distributors to troubleshoot complex automation and informatics challenges.
• Deliver remote expert assistance to hospitals and laboratories, including remote system access when required.
• Diagnose and resolve issues related to:
• Middleware solutions
• Network connectivity
• Automation tracks and mechanical systems
• Use advanced troubleshooting methods and data analysis to identify root causes and implement effective solutions.
• Collaborate with customers and internal teams across EMEA to ensure fast and sustainable resolution of technical issues.
• Lead the escalation process for critical technical cases (“red alerts”) requiring additional expertise or on-site intervention.
• Deliver advanced automation and informatics training to internal teams and customers.
• Ensure compliance with cGMP, QSR, ISO, Qualiopi, and site-specific quality requirements.
• Contribute to continuous improvement by identifying knowledge gaps and enhancing technical documentation and knowledge databases.

What You Bring

• You are a curious, solution-oriented professional who enjoys technology, teamwork, and making a real difference.

You Have

• A Bachelor’s degree or higher in Automation, Robotics, Chemistry, Biology, Science, Engineering, Biomedical Engineering, Medical Laboratory Technology, or a related field.
• Experience with laboratory systems, middleware solutions, or automation platforms.
• Strong analytical thinking and troubleshooting capabilities.
• Excellent communication skills and the ability to stay effective in complex, time-sensitive situations.
• Knowledge of computer networking is an advantage.
• Fluency in English is required; additional European languages are highly valued.

Why Join Us?

• At QuidelOrtho, your expertise will directly contribute to improving healthcare outcomes.

You Will Benefit From

• Comprehensive technical training and continuous learning opportunities throughout your career.
• A truly international and multicultural environment, collaborating with teams across EMEA.
• The opportunity to grow your career with a global leader in In Vitro Diagnostics.
• A role with purpose — supporting doctors, laboratory professionals, and ultimately helping improve patients’ lives.
• A collaborative culture built on trust, innovation, and excellence.

Our Benefits Include

• Complementary health and welfare coverage
• Restaurant and meal vouchers
• Sustainable mobility package
• Collective retirement savings plan with employer contribution
• Professional development support through our skills development program and LinkedIn Learning
• Employee Assistance Program (EAP)
• Employee recognition program
• Referral program

Join QuidelOrtho and be part of a team where your work truly matters.