Service Engineer

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you´ll help us:

• Follow applicable health and safety instructions and regulations
• Support customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment
• Support customer technical issues with Solplanet products by providing remote support or from time to time on-site support
• Perform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries
• Complete operations on time and on budget
• Represent the company and be a customer contact
• Train customers or partners on commissioning, troubleshooting and upgrades
• Follow defined and documented business processes and procedures
• Issue intervention reports to customers and internally within the France and/or Europe organization
• Contribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers
• Achieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement

Requirements

Your background and skills:

• Bac +2 Electrotechnical technics and / or Contrôle Commande
• Electrical Hazards Training
• Knowledge of inverters and the photovoltaic sector
• Good English knowledge
• Ability to interact with different departments (Sales, Products) and cultures
• Willingness to take responsibility in the medium term
• Adaptability and rigour
• Willing to travel, national / international

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented

Benefits

What we offer:

• An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit
• Ownership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint
• Value-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership
• A Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience
• Professional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development
• Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry