Service Engineer
Location: Wasquehal, Nord, France
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Summary
The Service Engineer works on rotating equipment (blowers, compressors, vacuum systems) with a strong mechanical focus. Beyond technical activities, they actively contribute to the development of service business by implementing maintenance contracts and recurring revenue models, in order to optimize equipment performance and enhance customer loyalty.
Responsibilities
Technical Expertise & Field Interventions (Mechanical focus)
- Perform commissioning of equipment on site
- Diagnose and resolve failures, with a strong focus on mechanical aspects (kinematics, wear, bearings, alignment, etc.)
- Apply concepts of thermodynamics (compression, heat transfer, energy efficiency) to optimize installations
- Write detailed technical reports
Service Business Development
- Identify additional revenue opportunities
- Promote and sell services: maintenance, spare parts, retrofits, upgrades
- Build and deploy maintenance contracts
Customer Relationship & Retention
- Act as the technical reference on site
- Build trusted relationships with customers
- Advise on optimal equipment operation
- Support the transition to planned maintenance models
- Ensure a high level of customer satisfaction
Continuous Improvement & Field Feedback
- Report recurring technical issues
- Propose product and maintenance improvements
- Contribute to structuring and standardizing service offerings
- Support the improvement of Service practices
Internal Support
- Assist sales teams in promoting service solutions
- Contribute to the development of technical proposals
- Train customers and partners on operation and maintenance
Basic Qualifications
- Engineering degree in Mechanical Engineering or equivalent
- Experience in an industrial environment, ideally with rotating equipment
- Experience in service contract development or technical service sales is a strong advantage
- Professional level of English required
- Willingness to travel frequently
- Strong expertise in rotating machinery mechanics
- Solid knowledge of bearings, vibrations, alignment, and applied thermodynamics principles (compression, losses, efficiency)
- Strong hands‑on diagnostic skills
- Knowledge of electrical engineering/instrumentation is a plus but not essential
What we Offer
- Family Atmosphere: With around 70 employees, we offer a warm and close working environment.
- Renowned Company: Take advantage of career and development opportunities within an internationally recognized group.
- Complete Environment: All services, including production, are present on‑site for a rewarding experience.
- Ownership Works equity program: All full‑time permanent employees are eligible for a one‑time stock award after successfully completing one year of employment.
Special Accommodation
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