Service Cloud- Account Executive

The Amazon Web Services Professional Services (Pro

Serve) team is looking for an experienced Sr. Pro

Serve Account Executive. You'll drive transformative IT projects for clients, focusing on IT Strategy, distributed architecture, and hybrid cloud operations. The role is a trusted advisor who collaborates with Pro

Serve sales and delivery teams to ensure sellers are working backwards from our customers and proposing solutions that optimize the delivery of customer business outcomes.

The role supports customer relationship management while enabling sellers to lead sales activity ensuring customer satisfaction for a defined set of customers and partners.

You will demonstrate proficiency in sales methodologies and CRM systems coupled with strong analytical, problem-solving, and project management abilities. The role will be measured on the performance of their team/practice against key metrics including but not limited to Revenue, Billable Bookings, team engagement, and customer satisfaction (CSAT).

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Pro

Serve Account Executive, you will be responsible for:

• Developing and supporting execution of sales strategies to meet team targets and drive revenue growth
• Managing customer relationships, ensuring high satisfaction and identifying new opportunities
• Leveraging deep AWS knowledge to guide sellers in proposing optimal solutions
• Monitoring and analyzing key performance indicators, ensuring accurate reporting and forecasting to optimize operational processes and manage risk

Experience in sales/business development

- Speak, write, and read fluently in French and English at C1 level or above

- Experience with cloud technologies

- Experience in leading business development activities and managing sales cycles

- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience in sales/business development

- Experience in AWS, Azure or Google Cloud technology

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.