SAP S/4HANA Service (SAP CS) Consultant

SAP S/4HANA Service (SAP CS) Consultant - French Speaking - Toulouse, France. Hybrid (3 days Onsite / 2 Days remote per week). Flexible Start Date from 7th April 2026 Onwards. 6 Month Contract (High Chance of Extensions).

Our client based in Toulouse, France, requires an SAP S/4HANA Service (CS) Functional Consultant to lead and facilitate Fit to Standard (F2S) workshops for SAP ERP Customer Service as part of an S/4HANA transformation or rollout program. The role focuses on translating business service processes into SAP S/4HANA CS (Customer Service) standard solutions, identifying gaps, and defining scalable, template aligned solutions.

The consultant will act as a key interface between business stakeholders, solution architects, and the delivery team to ensure optimal adoption of SAP S/4HANA CS best practices.

KEY RESPONSIBILITIES:

F2S Workshops & Business Engagement:

• Lead Fit to Standard (F2S) workshops for SAP S/4HANA Service / Customer Service / CS Service Management processes
• Service order management
• Notifications & service requests
• Warranty & contracts
• In house repair & third party services
• Service execution and settlement
• Educate business users on SAP S/4HANA CS standard capabilities and recommended best practices
• Capture business requirements, clarify process variants, and challenge non standard demands

Solution Design & Fit Gap Analysis:

• Perform fit gap analysis against SAP S/4HANA CS standard
• Document gaps, workarounds, enhancements, and configuration requirements
• Propose standard first solutions, minimizing custom developments
• Align CS design with end to end processes(Order to Cash, Asset Management, Finance)
• Prepare and maintain:
• Process flow diagrams
• Fit gap and decision logs
• Functional specification inputs (for gaps only)
• Ensure design decisions are traceable and aligned to the global template

Integration & Cross Functional Collaboration:

• Collaborate with:
• SAP SD (Order to Cash)
• SAP FI/CO (Settlement, revenue recognition)
• Support integration discussions with:
• SAP FSM (Field Service Management), where applicable
• SAP CRM legacy systems (if transitioning to S/4HANA)

Quality & Governance:

• Ensure compliance with:
• SAP Activate methodology
• Program governance and design authority standards
• Support design reviews, solution walkthroughs, and quality checkpoints

REQUIRED SKILLS & EXPERIENCE:

Languages:

• Must be fluent in French (minimum C1 level)

SAP Functional Expertise:

• Strong hands on experience in SAP ERP / S/4HANA Customer Service (CS)
• Proven experience leading F2S or Blueprint workshops in S/4HANA programs
• Solid understanding of:
• Service orders & notifications
• Service contracts & warranties
• Resource related billing and settlement
• Exposure to SAP S/4HANA Service evolution is a plus

Consulting & Workshop Skills:

• Excellent workshop facilitation and stakeholder management skills
• Ability to challenge requirements and drive standardisation
• Strong analytical and documentation skills
• Comfortable working with global, multi country business teams

Program & Delivery Experience:

• Experience in:
• S/4HANA implementations or rollouts
• Template based deployments
• Familiarity with SAP Activate methodology
• Experience working in large, complex ERP programs preferred

Related Keywords: SAP CS, SAP Customer Service, SAP SM, SAP Service Management, SAP S/4HANA Service.