SalesOps Team Manager

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand. Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software. Many software companies already serve small businesses wonderfully by helping them send invoices, run payroll, manage inventory, and more. They aim to become the central hub for all business life. Yet financial workflows—cash flow management, payment tracking, account reconciling—remain fragmented across spreadsheets, email threads, and banking portals. This gap is a missed opportunity. Business software should not just record financial activity—it should run it.

Job Description

Swan is building the infrastructure for embedded finance in Europe. As we scale our commercial organisation across France, Germany, Spain, Italy, and beyond, we need an operational brain to match our ambitions. You will own Swan's GTM operations function end‑to‑end: from CRM architecture and pipeline analytics, to AI‑powered workflow automation, to advising the VP Sales, VP Marketing, Head of Account Management, Head of Product Integration, and Chief Business Officer on how to make better commercial decisions faster.

Main tasks

• Set and own the GTM Operations roadmap: define the multi‑quarter priorities for the function, align with commercial leadership, and say no to the right things.
• Lead a SalesOps analyst: manage one SalesOps analyst and possibly one intern; develop their skills and create a high‑output team.
• Own sales target setup in partnership with finance and draft a compensation plan in line with those expectations.
• Drive enablement and specifically AI adoption across the GTM organisation: identify where AI can improve commercial workflows (prospecting, outreach, reporting, forecasting), evaluate and implement tools, and drive adoption across AEs, KAMs, Country Managers, marketing, and product integration.
• Own the CRM: HubSpot architecture, data quality, workflows, pipelines, and reporting.
• Build the commercial intelligence layer: dashboards and reports that give the VP Sales, VP Marketing, and CBO real‑time visibility into pipeline, outbound activity, market performance, and partner health that they can act on to make data‑driven decisions.
• Improve our sales processes: lead routing, deal stages, opportunity management, account assignment, and outbound accountability frameworks for new business.
• Account Management (KAMs, Country Managers): improve our account management processes: partner health scoring and segmentation, renewal and upsell pipeline tracking, portfolio assignment, churn risk identification and escalation, and QBR frameworks.
• Integration / PSM team: design and implement partner onboarding processes: sales‑to‑integration handover, milestone and go‑live tracking, onboarding velocity reporting, PSM capacity planning, and SLA monitoring.
• Challenge and advise GTM leaders: bring a data‑backed, operationally grounded point of view to the VP Sales, VP Marketing, and CBO; flag risks, surface opportunities, and push back when needed.
• Own the GTM tech stack: evaluate, implement, and maintain the tools that power the commercial team.

Preferred Experience

• You have 5 to 8 years of experience in SalesOps, GTM Operations, Revenue Operations, or a senior Sales/Marketing Operations role at a B2B SaaS or fintech company.
• You demonstrated ability to set and execute a functional roadmap, not just respond to requests.
• You have experience advising or working alongside VP‑level or C‑suite commercial stakeholders; comfortable challenging senior profiles with data and a strong point of view.
• You demonstrated ability to set sales compensation schemes.
• You have strong AI fluency: you have already adopted and deployed AI tools in a GTM context and have a clear perspective on where the value is.
• You have strong analytical skills: pipeline metrics, forecasting, cohort analysis – SQL is a plus.
• You have deep HubSpot expertise: CRM architecture, workflow automation, custom reporting.
• You have aptitude and willingness to look for new technology that improves people’s lives (i.e. new AI agents, new tools, etc).
• You have experience managing a small team or junior profiles.
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

EEO Statement

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

Benefits

• Meal vouchers: We provide a meal voucher card to cover your meals on work days.
• Holidays: 25 days + RTT.
• Transport: Monthly mobility package for employees; you can use it to pay for alternative commuting modes.
• Health insurance (mutuelle): Alan – Swan’s health and welfare insurance.
• Sports: Thanks to our partnership with Classpass, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities, valid in several European cities and online.
• Well‑being support: access to Moka Care for mental health and wellness.
• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
• Offsite: Once a year we gather to reconnect, deep‑dive into big topics, and relax.
• We are committed to diversity and inclusion and are working hard to get better every day.

Values

• Simplicity: We work extra hard to break down what is convoluted or confusing. Making complex things simple is what we do.
• Long Term: We always play the long game, whether it’s to support our partners in their growth journey or make tangible commitments to climate action.
• Excellence: We are a team of experts who consistently go all out to create pixel‑perfect banking services and exceed our partners’ expectations—whatever it takes.
• Be Human: We believe in the power of kindness and the importance of acting with integrity. Embracing our humanity extends beyond interpersonal interactions to caring about greater issues that affect our planet.