Salesforce Functional Analyst

Role purpose, accountabilities, experience, knowledge, and skills

This is a permanent role reporting to the T&D Data Office owner.

The T&D Salesforce Functional Analyst connects with Business team to understand business requirements and translate them into technical and functional solution through Salesforce technology application.

The role requires a deep understanding of Salesforce platforms, strong analytical and project delivery process and the ability to collaborate with both technical and business teams.

Key responsibilities

• Act a Salesforce technical expert within the Business team.
• Ensures software applications meet technical and functional requirements
• Ensures compliance with application standards, good business practices and group processes
• Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)
• Executes and manages tests campaign (Integration + No regression test)
• Support Business team in UAT final test
• Write application documentation (design document, user guide, specification, tests document, etc.)
• Influences foster decision-making with the domain of expertise
• Leads application project deployment Release note, MEP, Post MEP controls
• Collects and documents functional requirements from Business Team
• Transforms the requirements into a solution with Third party
• Ensures compliance with T&D standards
• Proposes improvement ideas
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables
• Ensures handover to operation team (Support team).

Qualifications

• Education: Bachelor’s degree in business, Information Technology, or a related field. A Master’s degree is a plus.
• Experience: 3+ years of experience as a functional analyst, with at least 2 year focusing on Salesforce CRM systems.
• CRM Platforms: Strong experience with Salesforce CRM platforms; APIs norms
• Analytical Skills: Strong data analysis skills, including the ability to interpret business needs and translate them into technical solutions.
• Project Management: Knowledgeable in CRM projects, using methodologies like Agile.
• Technical Skills: Familiarity with CRM integrations, database management, and business intelligence tools (SQL, Power BI).
• Communication: Excellent verbal and written communication skills in French and English, with the ability to present complex information to non-technical audiences.
• Problem-Solving: Strong critical thinking and problem-solving skills to address business challenges and optimize systems.

Candidates should be based in Ile-de-France region.

Hybrid work 50%.

Department: Fonctions supports