Salesforce Data360 & Agentforce Specialist (H/F)
Dé un paso adelante y deje que Edenred le sorprenda.
Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo.
Sabemos que hay cientos de formas de que crezcas. Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico.**Atrévase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfín de oportunidades.**En Edenred todo gira en torno a la meritocracia. Vienes como eres y contribuyes. De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades.
Nos comprometemos a evitar toda forma de discriminación y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresión de género, discapacidad, origen, creencias religiosas y orientación sexual o cualquier otro criterio.# **YOUR ROLE**In close collaboration with CRM product teams, Data & AI asset teams, and platform engineering, the Salesforce Data360 & Agentforce Specialist acts as the technical specialist for Salesforce Data Cloud / Data360 and Agentforce integration within Edenred’s Data & AI ecosystem.
The role ensures Salesforce customer data, events, and knowledge are modelled, governed, and exposed as reusable enterprise assets, and that Agentforce agents are designed and operated as production-grade, secure, and observable systems, fully aligned with Edenred’s Data & AI platform standards.## **Responsibilities**- Act as technical specialist for Salesforce Data Cloud / Data360 Design and maintain Customer 360 / Account 360 data models aligned with enterprise canonical models Ensure Salesforce data is governed, consent-aware, and quality-controlled by design Integrate Salesforce data and events with the Data & AI platform (ingestion, activation, reverse ETL) Design and implement Agentforce agents leveraging: Salesforce context and workflows, Enterprise data and knowledge assets Ensure Agentforce agents follow the standard Data & AI lifecycle (design → build → run → evolve) Embed security, observability, cost awareness in CRM-embedded agents Support fast-track CRM agentic pilots, ensure clean promotion to industrial mode Contribute to Agent marketplace and reusable CRM/Agentforce patterns Participate in Design Authority and CRM-Data-AI alignment forums# **YOUR PROFILE****Salesforce & CRM Expertise** Strong experience with Salesforce Data Cloud / Data360 Solid knowledge of Salesforce Service Cloud and Sales Cloud Understanding of CRM data modelling, identity resolution, and consent management Experience with CRM activation and reverse ETL patterns## **Data & AI Engineering Literacy** Good understanding of data engineering fundamentals (models, pipelines, quality) Exposure to Gen
- Familiarity with knowledge management and context injection for agents## **Production & Integration Mindset** Comfortable working with platform constraints, CI/CD, and SRE practices Awareness of observability, reliability, and cost drivers for AI workloads Ability to work across CRM, Data Platform, and AI domains¡Aplica ahora y vibra con nosotros!
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