Sales Support Junior

You will be working closely with the Key Account Managers (KAMs) and Sales Area Manager (SAM) to achieve sales and profitability targets across a portfolio of customers in France.

You will receive an industry training from day one, and with the support of the KAMs and SAM, will focus on building high value leads and acquiring new prospects to fuel the French sales pipeline.

You will ensure that all aspects of the customer relationship are properly handled, either directly or working closely with the support of other departments.

Scope

• Reports to Sales Manager France
• Manage the sales of small & medium customers of the French Domestic Area for Tube (plastic and laminate), for a turnover of 2M€
• Assist KAM and SAM with ad-hoc admin tasks relating to existing business

Main activities

1. Manage the sales of small & medium customers of the French Domestic Area (approx.100 customers; annual Turnover 2M€).
2. Develop and win new deals with prospects / customers
3. Missions are:
   • Act as first point of contact for new leads.
   • Closely follow-up project activities with New Product Development teams and pro-actively identify cost deviation
   • Ensure all new projects/quotes are entered into Winforce – training will be provided.
   • Communicate pricing and product details clearly.
   • Arrange sample dispatch and share existing technical documentation.
   • Maintain regular contact with customers to understand their requirements and provide timely and efficient responses to their queries.
   • Manage customer price list and share latest version with customer services
   • Ensure new customer accounts are set up promptly and credit checks completed by finance.
   • Co-ordinate with KAM and SAM to create customised sales plans that will target new and prospective customers for the French sales area
   • Monitor and report on the status of sales leads. Prepare meeting minutes and distribute as appropriate (prospection pipeline database)
   • Carry out store checks every quarter - training will be provided.
   • Ensure special trials, artworks or development are properly quoted and PO’s received to avoid invoicing issues or delayed payment following project start.
   • Liaise closely with customer service teams to ensure best in class customer service
   • Be available to attend sales training as and when required (locations in France, and occasionally within Europe).
4. Assist KAM and SAM with ad-hoc admin tasks relating to existing business.

Missions are:

• Track and update with each KAM the sales pipeline through Winforce
• Update customer price list with KAM and SAM and share latest version with customer services
• Co-ordinate with KAMs meetings preparation (coordinate service & quality KPI across the plant, extract sales figures, marketing portfolio:
• Enter RM actions into WF for the sales team
• Freely share knowledge, insight, best practice, tactics, and innovative ideas to develop workable strategies for sales generation.

Accountability including KPIs

• Guarantee to maintain and grow the business, reach sales performance target on both volume and profitability
• Guarantee a good sales service, continuously improve customer satisfaction
• Guarantee that Albea key performance factors, such as profit, working capital, overdue, etc. are maintained and improved
• Lead the RFQ process with all the appropriate internal stakeholders (Pricing, development teams and plants) and with the support of the Sales Manager
• Closely follow-up project activities with New Product Development teams and pro-actively identify cost deviation
• Bring support to the Sales Team and track the sales pipeline proactively with the Team.

Qualifications

• Degree: Bachelor's Degree or above and/ or at least 12 months experience in FMCG environment.
• Experience / Know-how: Knowledge of Microsoft Office package with particular focus on Excel, Powerpoint.
• Ability to work as member of a team
• Experience and skill in prioritising tasks - efficiently managing your workload and time
• Excellent communication and negotiation skills
• Fluent in English (spoken & written)
• Packaging experience will be a strong advantage