Sales & Service Manager D2C France

The Sales & Services Manager D2C leads the direct-to-consumer sales and service organization in France. The role is responsible for driving revenue growth, service performance, customer satisfaction, and team effectiveness across sales & service (planning, customer financials and field services).

Key Areas of Responsibilities

• Develop key performance metrics, analyze performance, and identify opportunities to achieve sales & service targets through implementation of process improvements or better utilization of resources.
• Oversee teams across planning, customer financials, and regional operations.
• Develop sales & service procedures and processes and ensure workforce has appropriate training, tools and equipment.
• Ensure high standards in sales and customer service activities.
• Oversee all sales & service activities and site inventory.
• Manage the service vehicle fleet and ensure compliance.
• Promote a culture of teamwork, accountability, continuous improvement, and customer focus; encourage open communication and ensure essential information is distributed.
• Ensure compliance with health and safety regulations.

Key Performance Indicators

• Achieve sales & service targets.
• Meet revenue expectations.
• Implement appropriate success factors (metrics) and accurately assess results.
• Successfully implement Salesforce.

Key Challenges and Decisions

Balance between spending time with office employees and field employees; make decisions that navigate this dual focus.

Job Knowledge, Skills and Experience

• Bachelor’s or master’s degree in business, marketing, sales or a related discipline.
• 8–10 years of related work experience.
• Experience leading and managing teams in a service & sales environment.
• Strong leadership skills with the ability to implement change effectively and guide teams.
• Demonstrated knowledge of Salesforce and the ability to recommend and implement its use.
• Proficiency in Microsoft Office and mechanical affinity.
• Proven customer-centric focus and exceptional customer service skills.
• Ability to think strategically and resolve problems.
• Excellent communication and problem-solving skills.
• Willingness to travel regularly.

Organizational Context

The Sales & Services Manager D2C reports to the MD Benelux France and interfaces regularly with external customers.

Benefits

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance
• Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off
• Wellness Program
• Educational Assistance Reimbursement Program

Equal Employment Opportunity (EEO) Statement

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.