Sales & Service Engineer - Rolls France East

Job title: Sales & Service Engineer - Rolls France East

Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location: Ville-la-grand, Auvergne-Rhone-Alpes, FR

Location type: Customer Location

Contract type: Permanent

ANDRITZ is a leading global supplier of engineering solutions to a variety of industries. This post is within the Pulp & Paper Sector, so you’ll be dealing with large scale industrial environments in an arena with its focus on energy efficiency and sustainability.

At ANDRITZ we pride ourselves on understanding a demanding marketplace and being adaptable to ensure we support our customers in every way we can.

Whilst this is a sales position, we have a long‑term view on our business and believe that sales arrive naturally as a result of developing relationships and being an asset to our customers.

The position covers a broad range of responsibilities from commercial account management to technical data analysis and problem solving.

The successful candidate will be someone that’s equally comfortable discussing and advising on issues in senior meetings, budgeting and forecasting internally, as they are putting on overalls and conducting machine surveys.

Travel and visiting defined customer is an important part of the job.

Communication is key in any industry, but exceptionally important for this role. You will act as the face of ANDRITZ for our customers, so you must be an excellent communicator, able to relay information between departments to ensure that we conduct business as smoothly and effectively as possible.

Location: Customer place and home office

• Responsible for all roll related sales (roll covers, services and new rolls) for defined customers in France
• Responsible for quotations, sales volume, customer liaison and support for Rolls customers.
• Introduction and presentation of products
• Continuous customer service and support
• Permanent contacts with customers to prepare and support upcoming optimization and troubleshooting activities.
• Active acquisition of new customers
• Complaint management and problem solving
• Support the start‑up of PFR products.
• Close collaboration with other Andritz units
• Reporting:
  • own activities
  • competition situation
  • market trends

• Industrial engineering qualifications and experience, ideally in the paper industry, but equivalents will be considered.
• Bachelor’s or Master’s degree (paper production/engineering, chemistry, engineering)
• Or equivalent technical education (Technician / Business Administration)
• Or experienced papermaker.

• Min 5 years of operative, service and/or sales experience
• Proven track record in B2B sales of products in need of explanation or in comparable challenging tasks

French & English (fluent in written and spoken)

Outgoing, confident, and sociable. Self‑motivated and eager to problem solve and develop relationships.

• Distinct technology and sales mentality
• Willingness to travel (>50 %)
• Work well in a team
• Very good communication skills
• Self‑reliant and highly motivated
• Systematic way of working

All qualified applicants (m/f/d) will be considered for employment regardless of skin color, religion, gender, sexual orientation, gender identity, ethnic and national origin, or disability.