Sales / Service Consultant-Chicago

Position: Sales / Service Consultant-Chicago

Location: Chicago, IL

Job Id:

# of Openings: 0

Job Description:

The Sales Associate is responsible for maintaining customer satisfaction per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy / Store Standards.

Responsibilities

• Greets customer on sales floor and determines make, type, and quality of merchandise desired (i.e. utilizing the Customer Analysis Form) and suggests a product to meet the customer’s needs.
• Places new merchandise on display. Displays merchandise according to planogram guidelines. Ensures merchandise is priced accurately.
• Participates in promotional activity to draw traffic, including but not limited to weekly Business to Business initiatives, FAN flyers, organizing and/or attending local community events, etc.
• Process returns and trade-in credits.
• Performs daily Customer Relationship Management (CRM) Program specifics.
• Maintains an awareness of all product knowledge information.
• Prepares sales slip or sales contract.
• Takes nightly deposit to the bank.
• Takes inventory of stock in accordance to company guidelines.
• Requisitions merchandise from stockroom.
• Uses database to research availability of merchandise. Processes orders.
• Troubleshoots systems and/or equipment for customer on an as needed basis.
• Daily store maintenance that may include the following; dust, vacuum, replace light bulbs, remove trash and place in dumpster, etc.
• Reports all variances regarding inventory, cash out and deposits immediately to the Store Manager.
• Other duties and responsibilities as deemed appropriate by immediate supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent and one to three months’ related experience and/or training; or equivalent combination of education and experience.
• Experience with service related position, preferred in the sales and retail industry. Listening skills, able to address all customers inquiries, and know when to ask a supervisor or other management to assist.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine customer contracts and correspondence. Ability to speak professionally and effectively before customers.
• Basic Math Ability to calculate figures and amounts such as add and subtract for pricing, discounts, plan rates, coupons and deposit calculations.
• Ability to apply common sense understanding to carry out instructions furnished in verbal and written. Ability to deal with problems with customer basic complaints.
• To perform this job successfully, an individual should have knowledge of basic computer skills, processing software and basic applications of POS (Point of Sale).

Hours of Work and Supervision

This position is based on a schedule set by the Store Manager. Employee is responsible for accurately informing their manager in advance of their time off requests. Hours schedule are based on your payroll status (Part-time or Full-time) and hours available to the store. Additional hours are available from time to time; employees may be called upon to work, as well as a reduction may occur due to business traffic.

Acme Wireless offers internal training to assist Associates with growth and development in their career path with our company. Development is offered through shadowing, interactive web calls, web-based training and more.