Sales Operations & Process Excellence Lead F/M

Responsibilities

• Lead global sales process initiatives from design to execution, driving measurable improvements in performance and operational efficiency across lines of business and business units.
• Champion AI‑enabled process optimization by acting as product owner—translating business needs into scalable solutions and ensuring adoption across the organization.
• Redesign strategic assets such as Proposal Factory 2.0 to maximize visibility, impact, and alignment with global priorities.
• Promote knowledge sharing and standardization across teams, delivering value through simplification and automation.
• Drive deployment of AI and digital initiatives under the Elevate transformation program to professionalize sales operations.
• Embed data‑driven steering, training and continuous improvement practices.
• Work effectively in an environment shaped by AI, machine learning, data, analytics and cloud‑based tools while adhering to data governance, security and ethical use standards.
• Oversee complex, multi‑phase transformation projects, managing scope, budget, resources, vendor selection and risk.
• Ensure timely delivery and alignment across functions.
• Lead commercial rollout of strategic initiatives, such as allyz, to increase account growth in collaboration with global functions and SICE.
• Drive engagement and adoption within sales teams to transform pipelines.
• Orchestrate global initiatives such as the Sales Oscars, mobilizing the sales community across lines of business.
• Actively contribute to strategic forums and executive initiatives to reinforce alignment and engagement.
• Partner with change management to ensure successful adoption of new tools, processes and models.
• Balance global and local priorities to support operational excellence and transformation success.

Qualifications

• Proven experience leading global, complex transformation projects.
• Ability to influence and engage senior stakeholders through clear, compelling communication.
• Strong background in insurance or financial services with demonstrated impact in sales transformation.
• Master’s degree preferred in Business Administration, Organizational Development, Information Technology or a related field.
• Coaching certification is a plus.
• 10+ years of experience driving enterprise‑wide change with measurable business outcomes.
• Expertise in large‑scale digital transformations, including CRM rollouts such as Salesforce, AI‑driven initiatives and system implementations.
• Skilled at building trust and securing commitment from C‑level executives.
• Mastery of change‑management frameworks and the ability to tailor approaches to complex contexts.
• High emotional intelligence and ability to lead authentically in dynamic environments.
• Strong problem‑solving and data‑driven decision‑making skills.
• Experience working across global, multicultural teams to foster alignment and shared ownership.
• Proficiency in project management, digital tools and executive‑level reporting.
• Ability to inspire and empower teams toward a shared vision while maintaining operational discipline.
• Resilient and adaptable with strong organizational and time‑management skills.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.