Sales Migration Manager- (f/m/d)

This position is based in Rennes, France.

As a Migration Manager, you are the thread running through every migration: from the moment a customer shows interest in our new platform all the way through to post go‑live stabilisation, you are their single point of contact. This role goes well beyond a standard onboarding profile — you drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts.

Your mission: own the end‑to‑end migration of IDnow customers onto the TrustPlatform — managing customer relationships, internal teams, and risks — with rigour and autonomy.

Key Responsibilities

• Own the migration of each account: plan, milestones, risks, weekly status
• Be the single named contact for the customer from kick‑off to CSM handover
• Coordinate Solution Engineers and the Onboarding team on complex migrations (multi‑product, multi‑country, regulatory constraints)
• Deliver onboarding autonomously on standard accounts: integration guidance, testing, go‑live validation, hypercare
• Anticipate and elevate blockers before they impact the customer or timeline
• Build migration playbooks to continuously improve our processes

Preferred Experience

• 5+ years in a Post‑Sales role in a B2B SaaS environment: Customer Success, Implementation Manager, Technical Account Manager, or equivalent
• Proven track record managing complex migration or implementation projects involving multiple internal teams
• Comfortable working with regulated customers : Banking, FinTech, Insurance, Telco
• Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks — without being a developer
• Strong transversal leadership : able to mobilise teams without hierarchical authority
• French — fluent, required · English — professional level, required
• Exposure to digital identity, KYC/AML, or eIDAS: a plus

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days .
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non‑discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.