Sales Manager (m/f/d*) - Tommy Hilfiger - La Vallée Village - CDI 35h

Design Your Future at PVH

Sales Manager (m/f/d*) - Tommy Hilfiger - La Vallée Village - CDI 35h

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

Reporting to the District Manager/Store Manager, the Sales Manager ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
• Train and coach the team on standards, including customer service, product placement, and efficient time management.
• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
• Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
• Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
• Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
• Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
• Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
• Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

• University Degree in Economics or related studies
• At least 5 years’ experience in similar role within structured environment
• Highly developed business acumen
• Ability to take a 'big picture' view of a situation
• Good communication and collaboration skills and abilities
• Highly detail oriented and organized in work
• Full professional proficiency in English and French

Key Behaviours We Expect From Our People

• ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
• DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.
• CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.
• INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
• TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.

At PVH, How We Act Is As Important As What We Do.