Sales Manager

You are a closer. You build teams that perform, cultures that stick, and pipelines that convert. You know the leasing game inside out — and you are ready to run it at scale.

As Sales Manager, you will own the full leasing engine for our residential portfolio. From building a best-in-class centralised sales team to forging strategic channel partnerships, you will be the driving force behind occupancy, revenue, and resident satisfaction. This is not a role for someone who manages from the sidelines — you lead from the front, set the pace, and raise the bar.

Key Role Responsibilities

Build & Lead a High-Performing Sales Team

• Recruit, coach, and develop a centralised leasing team that consistently delivers — hitting targets, upholding standards, and growing in their craft.
• Forecast and manage resourcing dynamically, adapting headcount and shift patterns to match demand and seasonal peaks without compromising the customer experience.
• Create a team culture of accountability, ambition, and excellence — one where people are proud of what they achieve and hungry for more.
• Partner with Learning & Development to ensure every team member has the tools, training, and support to perform at their best.

Drive Leasing Performance Across the Portfolio

• Own the full leasing funnel — from lead generation to signed tenancy — ensuring a seamless, high-converting journey for every prospect.
• Oversee all leasing enquiries, maintain a pipeline of move-in-ready apartments, recommend competitive pricing and concessions, and keep unit availability data accurate and live.
• Monitor website traffic, inbound enquiries, and reservation activity; work closely with central teams to maximise conversion at every touchpoint.
• Lead the external call centre operation and implement a consistent, quality‑assured approach across all contact channels: calls, webchats, emails, and in‑person viewings.
• Actively participate in the leasing process — qualifying prospects, preparing tenancy documentation, and managing move‑in, move‑out, and notice-to-vacate procedures with precision.
• Build and manage strategic relationships with key demand channels — ILS platforms, OTAs, and agents — identifying opportunities to optimise the sales funnel and boost conversion.
• Partner with the marketing team to craft local leasing strategies grounded in real market intelligence, ensuring campaigns land with impact and generate results.
• Stay sharp on market and competitor trends — translating insight into action that protects and grows the portfolio's performance.
• Design and scale the central leasing infrastructure: call scripts, email templates, knowledge bases, and systems that power a slick, scalable operation.

Own the Numbers

• Review financial and operational reports to identify leasing performance gaps and act fast to address them.
• Monitor rent arrears and drive collections in line with business goals, while proactively pursuing tenancy renewals and additional revenue streams.
• Ensure full compliance with company policies, housing regulations, and residential lettings legislation across the portfolio.

Champion the Resident Experience

• Put residents at the heart of everything — proactively seeking feedback, resolving issues swiftly, and creating a community people genuinely want to be part of.
• Promote resident retention through exceptional service at every stage of the tenancy lifecycle.
• Work hand‑in‑hand with the maintenance team to ensure properties are show‑ready and consistently meet brand standards.
• Keep investors informed with timely, transparent performance reporting — responding to concerns and questions with urgency and confidence.

About You

You must be a commercially driven sales leader who thrives in fast‑paced environments, with a strong track record of driving leasing or sales performance in property, hospitality, or a similar service‑led sector. You must have hands‑on experience scaling B2C sales teams, strong financial and data acumen, deep knowledge of sales and leasing cycles, and expertise in digital customer acquisition tools. You must be a natural coach with excellent communication and negotiation skills, highly organised, resilient under pressure, fluent in English, with event delivery experience and knowledge of landlord/tenant legislation as a plus.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at