Sales & Events Coordinator

As a Sales & Events Coordinator at La Samanna, a Belmond Hotel in Saint Martin, you’ll deliver exceptional luxury guest experiences by supporting the end-to-end coordination of events, from initial inquiry to flawless execution.

Key Responsibilities

• Assist with managing group inquiries, proposals, contracts, and room block assignments.
• Prepare group contracts, rooming lists, and ensure accurate entry of all group details in the reservations and sales systems.
• Assist with administrative tasks, report preparations, presentations, and ad‑hoc tasks as needed.
• Serve as a second point of contact for clients, responding to emails and greeting them when managers are not available.
• Act as the primary internal coordinator for events and groups from confirmation through execution, supporting the Sales & Events Manager.
• Attend sales and event planning meetings and distribute finalized event details (BEOs, timelines, floor plans) to all relevant departments.
• Assist in preparing Banquet Event Orders (BEOs), event timelines, seating plans, and all supporting documentation.
• Coordinate event logistics, including audiovisual, catering, décor, staffing, and special requests.
• Communicate with external vendors and partners to secure services and uphold luxury standards.
• Support the Events Manager with administrative tasks and additional ad‑hoc support, including setting up venues and assisting the banquet team.
• Provide excellent client service by responding to inquiries, clarifying event specifications, and maintaining regular communication with clients pre‑event.
• Conduct site inspections and walkthroughs as required, building strong relationships with clients and understanding event goals.
• Act as a polished and professional presence on event days to ensure flawless execution and resolve any service issues immediately.
• Ensure all internal teams (F&B, Reservations, Front Office, Housekeeping, Engineering, Concierge, Security) are fully informed of event requirements and timelines.
• Distribute event documentation in advance and work closely with departments to confirm operational readiness.
• Attend coordination meetings leading up to events to troubleshoot details and confirm responsibilities.
• Maintain accurate records of event details, correspondence, invoicing, and post‑event reports.
• Support reporting needs to monitor group revenue contributions, inventory pick‑up, and event success metrics.
• Assist with ad‑hoc projects for the Group Sales and Events teams as required.

Requirements

• Minimum 2–4 years of experience in hospitality, group reservations, event coordination, or related roles – luxury hotel experience preferred.
• Experience handling group blocks, BEO creation, and multi‑department coordination in a hotel environment.
• Strong client service skills and professional communication.
• Excellent organizational skills and ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office (Word, Excel) and event/reservations software.
• Attention to detail and a proactive, solutions‑oriented mindset.

Benefits

• Competitive salaries and comprehensive health insurance plans.
• Discover Belmond Programme offering complimentary and preferred rate experiences at our iconic destinations.
• Flight allowance for expatriates.
• Housing allowance for expatriates.