Sales Coordinator, Middle East - Eastern Europe - India

Join our passionate and dedicated teams who are shaping the future of sound! L‑Acoustics is seeking a Sales Coordinator dedicated to the Middle East/Indian and Eastern Europe territory to join our growing organization.

Role Description

Who you are: The sales coordinator is a hands‑on position focused on handling day‑to‑day sales administration responsibilities, coordinating with various internal stakeholders to achieve operational efficiency and ensuring a premium relationship with customers. Reporting directly to the head of sales coordination, she/he plays a key role in supporting the sales team and provides an important link between the salesperson and the client.

What you will do

Sales support: To help the sales team improve their efficiency, the sales coordinator will provide a variety of support services and direct feedback from customers to the sales team and any relevant departments.

Order satisfaction: The sales coordinator will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders into the ERP system. She/He will manage the day‑to‑day order processing from:

• Receiving and processing purchase orders
• Verifying orders, including customers’ personal information and payment details
• Contacting customers to answer queries and obtain missing information
• Issuing sales transaction invoices
• Handling shipping arrangements and documents (freight carrier and customs…)
• Maintaining and updating sales and customer records

Coordination: Collaboration with other departments is an important responsibility for the sales coordinator. He/she may have to contact various internal stakeholders to achieve operational efficiency (technical customer service to deal with product or technical queries, manufacturing and logistics…).

Records & Reporting

The sales coordinator will maintain records and tools (ERP/CRM). They also provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.

Skills & Experience

What you will need to be successful:

• 3+ years of experience working in sales coordination, or a similar environment
• Deep knowledge of CRM and ERP software, preferably Microsoft 365
• Excellent written and verbal communication skills and the ability to conduct phone‑based conversations
• Strong customer focus with good listening and clear message transmission capabilities
• Detail‑oriented with a strong work ethic
• Work independently and accomplish required tasks with minimal supervision
• Ability to multi‑task, prioritize, and manage time effectively
• Technology savvy with good working knowledge of Microsoft Office and Microsoft Dynamics
• Strong problem‑solving and conflict resolution skills
• Excellent organizational skills and attention to detail
• Bilingual in English and Russian