Sales Coordinator, EMEA (Dutch Required)
Sales Coordinator, EMEA (Dutch Required)
Sales Coordinator, EMEA (Dutch Required)
L-Acoustics is seeking a Sales Coordinator for the EMEA territory to join our growing organization. The ideal candidate must be fluent in Dutch, both spoken and written, to effectively communicate with our Dutch-speaking clients and partners.
Role Description
Who you are:
The sales coordinator is a hands-on position focused on handling day-to-day sales administration responsibilities, coordinating with various internal stakeholders to achieve operational efficiency and ensuring a premium relationship with customers. Reporting directly to the head of sales coordination, she/he plays a key role in supporting the sales team and provides an important link between the salesperson and the client.
What you will do:
- Sales support: To help the sales team improve their efficiency, the sales coordinator will provide a variety of support services and direct feedback from customers to the sales team and any relevant departments.
- Order satisfaction: The sales coordinator will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders into the ERP System. Responsibilities include:
- Receiving and processing purchase orders
- Verifying orders, including customers' personal information and payment details
- Contacting customers to answer queries and obtain missing information
- Issuing sales transaction invoices
- Handling shipping arrangements and documents (freight carrier and customs…)
- Maintaining and updating sales and customer records
- Coordination: Collaboration with other departments is an important responsibility for the sales coordinator. He/she will contact various internal stakeholders to achieve operational efficiency (technical customer service to deal with any product or technical queries, manufacturing and logistics…)
- Records & Reporting: The sales coordinator will maintain records & tools (ERP/CRM) and provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.
Skills & Experience
What you will need to be successful:
- 3+ years of experience working in sales coordination or a similar environment.
- Deep knowledge of CRM and ERP software, preferably Microsoft 365.
- Excellent written and verbal communication skills and the ability to carry phone-based conversations.
- Strong customer focus with good listening and clear message transmission capabilities.
- Detail-oriented with a strong work ethic.
- Ability to work independently and accomplish tasks with minimal supervision.
- Ability to multi-task, prioritize, and manage time effectively.
- Technology-savvy with good working knowledge of Microsoft Office & Microsoft Dynamics.
- Strong problem-solving and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Fluency in Dutch (spoken and written).
- Proficiency in French and English would be an asset.
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