Sales Administrator

Job Title: Sales Administrator (Analyst Order Management)

Reporting to: Order Management France Lead Location: Lyon area, France

Purpose of Role

To ensure efficient Sales Support and Order to Cash management and Customer Service is delivered for MGA France.

Key Skills

• D365
• Order management
• Good knowledge of the French and English language
• Excellent verbal and written communication
• Works well in a team
• Good knowledge of Excel, Teams and Outlook

Key Accountabilities

• Receipt and processing of standard and sample orders (including EDI)
• Inventory availability checks and order confirmation
• Open order reporting detailing delivery status, rejections, and date/quantity changes
• Assist customers with queries, investigate and resolve them accordingly
• Goods outbound
• Goods shipped
• Invoice queries management with Accounts Receivable
• Arrange credits and product uplifts
• Ensure pricing is set up for promotions and changing seasons
• Advise Order Management Lead of any ongoing concerns or risk ensuring effective service
• Liaise directly with the warehouse to coordinate all repacks, labelling and special deliveries
• Onboard new customers with the warehouse
• Produce shipping documents for deliveries and consolidate loads for efficiency
• Deliver highest level of customer service to both internal and external contacts
• Management of retailers/Customer databases by fulfilling product information and on-going updates
• Monthly reports of sales per customer
• Liaise regularly and build relationships with allocated Sales Account Managers
• Develop relationships with customers to understand the specific needs of their business