SaaS Support Engineer — Troubleshooting & Knowledge Lead

A technology company located in Bordeaux, France seeks a Customer Support Technical Specialist. This role involves being the primary contact for customer inquiries and ensuring high-quality service. Candidates should have at least 3 years of experience in technical support, possess excellent communication skills, and be familiar with basic backend programming concepts. The job includes triaging customer issues, developing documentation, and working on a shift basis which may include nights or weekends.

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