SaaS Support Engineer & Customer Advocate

Ridecell Inc. is seeking a Customer Support Technical Specialist in Bordeaux, France. You will be the primary point of contact for customers, guiding them through resolutions and advocating for their needs. This role requires collaboration with support, engineering, and product teams to improve the platform support structure.

The ideal candidate will have at least three years of technical support experience, strong communication skills, and familiarity with backend programming languages, particularly Python. This position may require on-call shifts and travel to customer locations.