Revenue Operations Manager

Revenue Operations Manager – Business Operations Team

Reporting to François Panico, you will own the Revenue Operations scope at Joko and be the strategic operational partner of our B2B team (Sales, Account Management). This is a 0‑to‑1 mandate: you will design the systems, data, and processes that let our B2B team operate at peak speed and quality across France, the US, and every market we open next.

• Build a world‑class CRM architecture: take ownership of HubSpot and turn the first implementation into a scalable, multi‑country CRM, designing the data model, pipeline structure, and automations that match how the B2B team actually sells and renews.
• Own analytics and scoring across the B2B funnel: build the analytics layer (in collaboration with the Data team) that gives the B2B team and leadership real‑time visibility on pipeline, conversion, retention, and account health; design and operate client scoring models and turn raw activity data into actionable insights.
• Streamline and scale B2B processes: audit the B2B funnel end to end and make every step simple, fast, and efficient; define clear handoffs, SLAs, ownership across Sales and Account Managers, embed automation and AI where they create leverage, and remove what slows the team down.
• Be the strategic partner of the B2B team: work hand in hand with the BU owners to identify bottlenecks, prioritize initiatives, and unlock the next level of performance; turn ambiguous questions into structured, data‑backed analyses and clear recommendations.

Who we're looking for

• Experience: 4+ years in Revenue Operations, Sales Operations, Customer Operations, or Strategy & Operations, with hands‑on exposure to a fast‑growing B2B environment.
• CRM expertise: architected (not just used) a CRM at scale (HubSpot or Salesforce), designing data models, building automations, and turning a CRM into a strategic asset.
• Analytical firepower: advanced SQL and a strong command of a BI tool (Looker, Metabase, Tableau, or similar).
• Tech & AI‑first thinker: reach for scalable, tech‑enabled solutions before manual fixes, excited to build automation, tooling, and data flows; see AI as a core lever.
• Problem solver: love tackling complex, ambiguous problems with structured thinking, creativity, and a bias for action.
• Operational mindset: relentlessly curious and detail‑obsessed, comfortable in both strategic conversations and deep technical work.
• Autonomy: can own and drive complex cross‑functional projects from A to Z with minimal guidance.
• Communication: explain complex ideas clearly and concisely, in both written and verbal formats.
• Languages: fluent in English (spoken and written).
• Mindset: entrepreneurial, likes challenges, welcomes feedback, loves constant learning.

Our perks

At Joko, we believe flexibility and trust are essential. Our work environment reflects this through:

• Flexible remote — If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
• Work from anywhere — Spend a month in Italy while working; you can work from most countries in the world for up to 3 months per year.
• Top‑market compensation
• Equity for everyone with the chance to own a piece of what you build.
• Half‑day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills.
• Yearly offsite in amazing locations and budget for team‑building events & monthly in‑person gatherings.
• Contribution to your ClassPass subscription
• 8‑week leave paid 100% for the second parent
• …and much more.

Check the full list of benefits online.