Revenue Operations Expert - Account Deployment

Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech‑powered, human‑centered platform.

What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here!

Key Responsibilities

• Account Deployment & Activation Efficiency: Monitor the performance of accounts under deployment against contractual commitments. Partner closely with Account Management leaders to scale customer outreach through product levers and standardized onboarding routines. Provide updates & insights in regular instances (weekly, monthly, quarterly business reviews).
• Account & Contact Mapping & Database Governance: Partnering with the Salesforce Product Manager, own and scale contact and organization hierarchy mapping across accounts. Clean corporate hierarchy structures to eliminate CRM technical debt. Working with Legal Team, act as the structural gatekeeper for contract accuracy for newly signed Master Services Agreements (MSAs). Clean corporate hierarchy structures to eliminate CRM technical debt.
• Process, AI & Tool Optimization: Co‑design, deploy, and refine commercial processes and tools within the specific context of account deployment, ensuring seamless integration and high adoption rates.
• Training & Enablement: Deliver tactical training programs, onboarding materials, and regular refreshers on deployment tools, internal processes, and contact mapping practices to frontline teams.

About You

• Experience: 5 to 7 years of professional experience in Sales Operations, Revenue Operations, Consulting, or Financial Planning & Analysis (FP&A).
• Analytical Skills: Strong analytical skills and sharp business acumen, with a strong background or plus in data analysis.
• CRM Mastery & Architecture Mindset: Advanced, hands‑on proficiency with Salesforce (SFDC), specifically around complex account hierarchies, contact roles, and contract management objects.
• Process Scale & Change Management: Proven ability to turn complex operational workflows into standard, repeatable sales routines that scale effectively across teams.
• Execution Style: Highly organized, solution‑oriented, hands‑on builder who loves setting up tools and processes and tracking their adoption by business teams.
• Communication & Orchestration: Excellent communication, interpersonal, and presentation skills. Strong ability to manage cross‑functional relationships between frontline sales and central teams.
• Language: Fluent in English (all our job ads and operations are managed in English to maintain our high minimum standard).

How to Join the Mission

• First call with Claudia Ferrand, Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have (30‑45 minutes).
• Interview with Matthieu Chaignot Sales Operations Director, to dive into the role and ensure it’s a match (45‑60 minutes).
• Business case to complete and present to Edith Savoye and Matthieu Chaignot to assess your skills and presentation abilities.
• Final interview with one of our C‑level executives to discuss Malt’s long‑term vision.

Benefits

• Onboarding: First week learning about culture, products, and services.
• Equity: Stock options for every Malter.
• Lunch vouchers: €9/day on Swile card.
• Transportation: 50% reimbursement for any transport type.
• Healthcare insurance.
• RTT: 8 to 12 days off per year.
• Sports: Company participation to a Gymlib (Wellpass) membership.
• Malt sabbatical: One month fully paid sabbatical every three years.
• Free books: Order any relevant books – no approval required.
• Remote work: Hybrid policy balancing on‑site and home office.
• Team building events organized yearly.

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

Your profile may be subject to background screening. For more information see our candidate privacy policy.

We believe people hire people. While we use AI to help our team manage the high volume of applications we receive, it never replaces our personal touch. Think of AI as our administrative assistant—it helps us stay organized, but all final decisions are made by our Talent Acquisition team members who look for the unique value you bring.