Retail Regional Manager- North Charlotte

Overview

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GENERAL FUNCTION: The Regional Manager has full responsibility and accountability for the sales and service productivity, operations and customer experience of a group of Financial Center and/or Bank Mart locations. The Regional Manager will engage a group of Financial Center and/or Bank Mart locations to promote business growth through the development of deposits, assets, fee-based services and the development and retention of new and existing consumer and business customers. The Regional Manager is accountable to regularly evaluate employee performance, provide challenging opportunities that enhance career growth, develop the appropriate talent pool to ensure there is adequate staffing and succession planning and reward employees for their accomplishments.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Responsibilities

• Manage the sales function for assigned region and coach team members, setting the example and tone for a strong sales environment that is collaborative.
• Consistently coach to and lead the defined sales and service processes for a region using consultative sales skills and appropriate tools to encourage the teams to proactively identify the financial needs of customers or prospects and recommend the appropriate solutions to meet those needs.
• Ensure that there is consistent communication regarding individual, job family and Financial Center goals and each staff member is held accountable for his/her results.
• Review and evaluate regular reports of branch activities, including staffing, loans, deposits, overdrafts, charge-offs, and audits to meet regional profit and performance objectives.
• Participate in the overall profit operation of the bank through the setting and attaining of a profit plan and control of operating expenses.
• Evaluate potential prospects in the region and notify the Financial Center Manager and/or commercial sales representative of opportunities for business development.
• Assist Financial Centers with loan process, evaluating applications and approving or rejecting according to assigned authority.
• Actively participate in community activities to develop and grow relationships to further benefit the communities we serve.
• Maintain a position of trust and responsibility by following Core Values and keeping all customer business confidential.
• Develop and maintain collaborative relationships with supporting business partners in order to present a holistic approach to assessing the financial needs of customers.
• Inspect pertinent documentation and reporting necessary to effectively manage the region including but not limited to household reports, financial center P/Ls, financial needs assessments (FNA), credit queues and all dashboards.
• Respond to all customer inquiries and service issues in a timely manner; generally within 24 hours.
• Understand the staffing model and utilize the appropriate tools to ensure the region adheres to the appropriate Financial Center staffing model.
• Establish and facilitate regular sales and staff meetings, promoting participation of all Financial Center Managers and Business Partners.
• Ensure staff receives proper training to demonstrate ability to sell, cross-sell and/or refer as appropriate to reach individual/team sales productivity goals.
• Ensure that bank policies and standard operating procedures are consistently and uniformly applied by all Financial Center Managers.
• Identify questionable actions, operational inefficiencies, and problems and follow through with resolution.
• Resolve staffing problems, working with the assigned human resources partners to ensure resolution within established procedures and guidelines.
• Take timely, appropriate action for non-performance and enlist management/business partner involvement as necessary.
• Create a culture that attracts, retains, and develops a team that values varied perspectives, fosters belonging, and encourages active participation.
• Actively recruit talent within the marketplace as successors for open positions as they arise.
• Ensure new employees are onboarded in a timely and practical manner and receive onboarding materials and assigned mentors.
• Provide rewards/recognition for accomplishments in a timely manner.
• Ensure the staff’s continuous education of policies and procedures to adhere to compliance requirements.
• Provide employees with timely, candid and constructive feedback.
• Assist in the development of employees by providing opportunities to enhance employee knowledge and growth.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
• Receive and act on regular updates on the security controls in place to protect the bank assets against criminal, fraud and unnecessary risk or exposure and take necessary steps to ensure compliance within the work area by all team members and business partners.
• Utilize the operations policies and procedures to provide a quality experience for Fifth Third consumer and commercial customers.

Qualifications

• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
• Work involves contact with the public, necessitating the ability to present a professional image.
• Work requires the ability to properly read and write well enough to communicate in both oral and written form.
• Requires in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions, usually acquired with at least five years of retail banking management experience.
• Extensive product knowledge for the level of selling and cross-selling performance expected with the position.
• Ability to establish oneself as a leader, to not only perform in a leadership role, but also to be recognized by others as a leader.

Location – Asheville, North Carolina 28803

Benefits: Base salary is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at or by consulting with your talent acquisition partner.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.