Retail Account Manager/Beauty Brands

Employment Type: Full-Time hours from 8am to 4.30pm US EST Monday to Friday

Position Summary

LONDONTOWN is seeking a detail-driven, highly organized Account Manager to provide direct support to the Senior Account Manager of National Sales and serve as the day-to-day operational lead across our national retailer and broadcast network partnerships. This role is the backbone of our account operations: owning retailer portal management, new item setup, and ongoing sales and sell-through reporting across all channels. The ideal candidate thrives on details, keeps multiple retailer systems and deadlines straight without missing a step, and is comfortable being the go-to person who keeps day-to-day account operations running smoothly.

Key Responsibilities

Retailer Portal Management & New Item Setup

• Navigate and maintain day-to-day activity across all independent and national retailer portals, keeping login credentials, permissions, and account settings current.
• Own the end-to-end process of new item setup across every retailer portal: submitting product data, imagery, descriptions, UPCs, and pricing per each retailer's specific templates and requirements.
• Track new item submissions through to live status, following up on rejections, missing data, or portal errors until resolved.
• Stay current on each retailer's portal updates, deadlines, and submission requirements, flagging changes that could affect timelines.

Sales Reporting & Sell-Through Analysis

• Pull, consolidate, and maintain sales and sell-through data on a recurring cadence from every retail and broadcast channel.
• Keep a clean, current master reporting view (tracker/dashboard) so channel performance is always visible at a glance.
• Identify and flag performance trends, reorder needs, or underperformance by account, escalating proactively rather than waiting to be asked.
• Support ad hoc reporting requests tied to retailer business reviews, forecasting, or leadership check-ins.

Broadcast Network & National Retailer Support

• Support day-to-day account needs across broadcast/shopping-channel partners, which run on different scheduling and inventory rhythms than standard retail.
• Coordinate show scheduling, inventory commitments, and on-air performance tracking specific to broadcast partners.
• Serve as a responsive point of contact for buyer, account rep, and internal stakeholder requests across all channels.

Cross-Functional Account Support

• Partner with internal operations and supply chain teams to confirm item setups align with actual product availability.
• Assist with general account administration and documentation so account leadership can stay focused on strategy and growth.
• Take first-pass ownership of smaller accounts over time, with a path toward greater account responsibility.

Qualifications

• 2 to 4+ years of experience in account management, sales operations, or a similar retail-facing role, ideally within beauty, CPG, or a comparable consumer product category.
• Demonstrated comfort working across multiple retailer portals and vendor systems; specific platform experience is a plus but not required.
• Exceptional attention to detail; comfortable owning processes where accuracy directly affects revenue and retailer relationships.
• Strong Excel/spreadsheet skills, with the ability to build and maintain clear, reliable sales and sell-through reports.
• Highly organized and self-directed, able to manage competing deadlines across many accounts simultaneously.
• Clear, professional written and verbal communication for retailer and internal stakeholder interactions.

Preferred Skills

• Prior experience with broadcast/shopping-channel account management (e.g., QVC, HSN, or similar).
• Familiarity with syndicated ratings and reviews or UGC platforms (e.g., PowerReviews, Bazaarvoice).
• Experience with retailer-specific systems such as vendor portals, EDI, or PIM tools.