Responsable Transport, VGo Field Operations

Vinted is a leading EU marketplace for second‑hand fashion, aiming to make pre‑loved clothing the first choice for consumers. With operations spanning Europe, Vinted supports three business units: Marketplace, Go (shipping network), and Pay (payments). Founded in 2008 in Lithuania, Vinted has grown to over 2,000 employees and has offices across Europe.

Position Overview

Ensure reliable, fast, and cost‑efficient delivery operations across Last Mile and Midmile within the assigned scope. Own end‑to‑end performance of distribution sites by balancing service quality, delivery speed, capacity, and cost, while building scalable and sustainable operations.

Responsibilities

Operational Performance

• Own Last Mile and Midmile performance (CPP, average delivery time from the sorting center, midmile trucks fill rate, drop‑off/pick‑up rate, dispatch rate)
• Monitor daily/weekly KPIs and drive corrective actions when needed
• Lead root cause analysis and implement sustainable improvements
• Ensure operational stability and execution excellence across sites
• Manage the in‑country Delivery Coordinators to handle daily tasks and escalations

Capacity & Network Readiness

• Plan and secure mid‑mile and last‑mile capacity to match volume forecasts and peak periods
• Ensure proper resource allocation (carriers, lanes, trucks, vans)
• Anticipate risks and prevent bottlenecks or service degradation

Delivery Speed & Service Level

• Improve transit times and reduce dwelling or delays by ensuring no parcel is left behind
• Ensure smooth flows between distros/hubs, and DSPs - carriers/Sortation team
• Drive initiatives to increase reliability and on‑time performance

Carrier & Partner Management

• Act as the main operational point of contact for carriers/DSPs with the Delivery Coordinators
• Manage performance reviews, capacity checks, escalations, and continuous improvement plans
• Ensure accountability on service and cost commitments

Cross‑functional Collaboration

• Partner with Planning team, Sortation, Sourcing team, Legal, and Program teams
• Align on forecasts, possible exits, legal compliance, operational setup, and priorities

Process & Scalability

• Standardize and scale ways of working across sites
• Simplify processes and improve operational efficiency
• Contribute to structural improvements rather than ad‑hoc fixes

Requirements

• Strong ownership and accountability
• Data‑driven decision‑making
• Bias for action with long‑term thinking
• Collaborative and solution‑oriented
• Comfortable operating in ambiguity and driving structure

Hard Skills

• French and English fluent
• Proficient in written and oral communication techniques

Soft Skills

• Excellent listening and understanding of providers' issues
• Problem‑solving, data analysis
• Ability to interact effectively at all levels of the organisation (Operatives to Directors)

Behavioural Skills

• Role model behaviour and constantly raising the bar
• Adaptability to stakeholders and environment

Benefits

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• A daily lunch allowance
• Private health insurance
• Frequent team‑building events
• A personal monthly budget for shopping on Vinted

We invest in your professional development. We offer an annual training budget for courses, certifications, workshops, and more.

Equal Opportunity: Vinted is committed to creating an inclusive workplace for people of all backgrounds. All candidates are treated fairly regardless of race, age, religion, sex, nationality, gender identity, sexual orientation, disability, or any other protected characteristic.