Responsable Régional Excellence Opérationnelle/Regional Operations Excellence Manager - H/F

Job Description Summary

The Regional Operations Excellence Manager reports to the Service SEMEA P&L Leader and receives functional direction from function leaders. The role is responsible for driving regional operational performance, supporting P&L optimization, and leading cross-functional initiatives related to quality, safety, governance, and continuous improvement. The position plays a key role in strengthening operational excellence, customer satisfaction, and service performance across the region.

Responsibilities

• Structure and lead operational governance, including reviews, reporting, and feedback loops.
• Consolidate and steer regional KPIs, economic performance, and resource allocation to optimize P&L results.
• Drive operating rhythms and identify opportunities to improve TTI, service performance, and operational efficiency.
• Lead and participate in Monthly Operations Reviews and prepare requested PSRs.
• Manage transversal service quality case resolution plans and drive execution.
• Collaborate with Project Managers, fleet managers, and other stakeholders to remove transactional roadblocks and mitigate risks and opportunities.
• Supervise analysis and countermeasures related to project erosion.
• Strengthen HSE culture by improving near‑miss reporting and driving a zero‑incident ambition.
• Develop, deploy, and ensure adoption of organizational standards while continuously improving end‑to‑end processes.
• Build cross‑functional collaboration to harmonize processes and disseminate best practices.
• Coordinate efforts to maintain reliable, accurate, and up‑to‑date customer installed base data to support service and commercial decision‑making.
• Establish and drive a Lessons Learned process at Service P&L level, promoting continuous improvement to maximize availability and performance.

Desired Qualifications

• Bachelor's degree in engineering from a regionally accredited college, university, or equivalent.
• 10 years of experience in project management & controls with demonstrated skill in execution, scheduling, estimating, risk, or management.
• French and English at working level.

Desired Characteristics

• Strong leadership with the ability to manage transversally across functions.
• Excellent communication skills with the ability to influence and empower teams.
• Strong analytical capability and effective prioritization skills.
• High level of rigor with a strong process and governance mindset.
• Customer‑oriented mindset with a focus on quality and execution excellence.

Hierarchical Position

Reports to SEMEA Service P&L Leader.

Additional Information

Relocation assistance provided: No.