RESPONSABLE HEBERGEMENT HOTELIER

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

Head of Rooms

Benefits

• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme – earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 5+ years relevant experience is preferred, along with previous people management and Front Office or Housekeeping experience
• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us:

• Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales.
• Ensure departments operate within the brand standards, taking action to any feedback within a timely manner
• Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication and collaboration across the entire team
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• Ensure the hotel complies with all legislation regarding H&S and any other statutory regulations
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests, both during and following their stay, and resolve any guest disputes and complaints in a professional manner and within guidelines issued

Join us and be part of the journey.