Responsable du secteur Admissions du service Admissions Facturation - Mobilité interne

Description Mission

The role requires overseeing the admissions sector, coordinating with hospital teams, and ensuring efficient staffing and patient flow management.

Encadrement des admissionnistes

• Coordinated a team of about thirty agents across seven reception points, creating schedules, monitoring work time, and managing absenteeism.
• Acted as liaison between the various reception points, conveying information to teams.
• Supervised patient flows daily to adjust staffing levels per point of reception.
• Welcomed new employees, ensured adherence to procedures, and supervised training compliance.

Suivi des effectifs

• Monitored actual staffing levels relative to theoretical counts for the admissions and billing services.
• Tracked contract dates, work quotients, and workplace location for each agent.
• Managed absences across the service.

Fonctionnement en binôme

• Collaborated with the responsible for identification, movement, claim, and content teams during peak activity periods, school holidays, and staff absences.
• Provided reciprocal support to ensure continuity of services.

Mission transversale

• Participated in SAF project planning and implementation, engaging throughout the billing chain.
• Acted as a proposer for integrating admission staff into patient file management.
• Coordinated logistical requests across the service.
• Served as deputy manager when required.

Profil recherché

Compétences et connaissances requises

• Proficient in GAM, Business Objects, and office productivity tools.
• Strong knowledge of the billing chain, public accounting, and administrative, economic, and financial management.
• Management experience.
• Understanding of hospital system operations and environment.
• Excellent communication and interpersonal relations skills.
• Knowledge of the internal organization of the institution.

Savoir être

• Capability to work cooperatively with SAF teams, medical, paramedical, IT, and administrative staff.
• Rigour and organisational abilities for schedule creation.
• High relational quality.
• Availability and discretion.