Responsable domiciliation - Paris (F/H)

About Tiime

Tiime is a French startup founded in 2015 that develops a super app for entrepreneurs and accountants. We provide a range of tools such as invoicing, purchases, document storage, and professional accounts, all in one application to simplify entrepreneurship. For accountants, we offer advanced technology tools to improve productivity, drive growth, and rethink the client experience. We are a pioneer in AI, a major player in the digitalization of accounting and financial management. Our products are used by over 300,000 entrepreneurs and 3,000 accountants.

Our ambition is to help a third of new company creators in France and become the leading accounting software in the market.

Role Overview

The Responsable Domiciliation will manage the domiciliation activity daily, from client onboarding to operational contract management, mail handling, regulatory compliance, and client relations. The candidate will ensure service execution, dossier compliance, and customer experience quality.

Responsibilities

• Structure and pilot the activity.
• Participate in the setup and operational management of Tiime Domiciliation.
• Define and formalize internal processes: client onboarding, dossier verification, mail management, termination, renewal, anomaly tracking.
• Implement activity monitoring tools: volumes, processing times, incidents, customer satisfaction, documentary compliance.
• Identify operational friction points and propose ongoing improvements.
• Manage client dossiers, verify completeness and compliance, ensure proper contracting and contract monitoring.
• Handle renewals, suspensions, terminations, and specific requests.
• Ensure compliance with domiciliation regulations, maintain mandatory registers and documents, assist in preparation for potential authority audits, guarantee traceability of operations.
• Supervise mail reception, sorting, scanning, indexing, and client delivery. Control quality and processing times. Arrange physical location management, ensuring reception, security, organization standards.
• Respond to complex client requests related to domiciliation, support administrative processes linked to the corporate seat, handle complaints and incidents, collaborate with internal teams: sales, support, legal, product, accounting, operations.
• Supervise and train junior staff on domiciliation procedures, control execution of daily tasks, and act as the internal reference on domiciliation topics.

Benefits

• Great Workplace: Tiime has recently been certified Great Place to Work.
• Dynamic and friendly environment in a small-sized company.
• Opportunities for challenge and building something from scratch.
• Modern office located on Avenue Marceau, Paris 16.

Qualifications

• 3 to 5 years of experience in domiciliation, legal secretarial, business formation, corporate administrative services, office management, or regulated environment.
• Direct experience with a domiciliation company is highly desirable.
• Strong understanding of company creation, corporate seat, Kbis, administrative formalities, and document management.
• Excellent client relationship skills.