Responsable des opérations ERP

Responsibilities

• Serve as an ambassador of our methodology (Support, Audit, Training), ensuring best practices are consistently applied across all projects.
• Lead and supervise the operations team, including consultants, developers, and team leads.
• Work closely with team managers to coach and support employees, ensuring that a maximum number of team members achieve their individual and collective goals.
• Manage, mentor, and develop the production team managers.
• Oversee and plan operational capacity to ensure optimal resource allocation.
• Drive customer satisfaction through quality delivery and proactive issue resolution.
• Deploy ERP solutions tailored to client needs.
• Analyze business processes and propose improvements.
• Configure ERP modules based on functional requirements.
• Manage client relationships throughout the project lifecycle.
• Handle project planning, execution, documentation, and follow-up.
• Provide ongoing software support when required.
• Report directly to the CEO.
• Collaborate with and report to the Group Quality & Method Director to implement new quality initiatives and support the training of teams on quality and methodological standards.

Skills & Qualifications

• 3 years of experience in the implementation of ERP and/or IT projects.
• Proficiency in Odoo and holding an Odoo certification are considered major assets for the role.
• Demonstrated team management and leadership capabilities.
• Excellent communication skills, both client-facing and internal.
• Strong organizational, prioritization, and time management abilities.
• Ability to work independently while contributing effectively within a team environment.
• Strong analytical and problem‑solving skills.
• High adaptability.