Responsable de résidence

About Greystar

Greystar is a leading, fully integrated global real‑estate platform that manages and operates over $80billion of assets in more than 260 markets worldwide.

Job Description Summary

Reporting to the Operations Manager, the Site Manager is responsible for the complete management of a student residence in Bagneux, France. The role oversees day‑to‑day operations, commercial leasing, resident service, administrative tasks, and technical maintenance to ensure a high‑quality living environment for students.

Responsibilities

• Commercial:
  • Market vacant units and manage the leasing process throughout the year.
  • Maintain relationships with nearby student institutions and participate in annual open‑house events.
  • Track application dossiers, validate information on marketing sites, and provide weekly occupancy reports.
  • Support pricing decisions for annual leasing campaigns.
  • Respond to tenant and owner requests in line with company policy.
• Resident Relations:
  • Welcome residents and visitors; handle all resident inquiries and complaints.
  • Carry out all actions required to satisfy residents in accordance with Greystar complaint procedures.
  • Organise and facilitate events and activities to enhance resident satisfaction.
  • Track local amenities and share new opportunities with residents.
• Administrative:
  • Prepare tenant dossiers, execute lease agreements, and distribute documentation on time.
  • Monitor rent collections and pursue overdue payments when necessary.
  • Manage move‑in and move‑out inspections and prepare statements for security deposit refunds.
  • Renew renters’ multi‑risk insurance and coordinate with public services or agencies such as Caisse des Allocations Familiales.
• Technical:
  • Ensure the overall maintenance state of the building and conduct daily technical inspections.
  • Maintain cleanliness standards for the residence at all times.
  • Identify maintenance work, obtain quotes, and approve service contracts within budget.
  • Benchmark suppliers and oversee contractual maintenance agreements.

Qualifications

• Degree in real‑estate, commerce, or hospitality.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiar with property‑management or hotel software.
• Knowledge of building safety regulations and compliance requirements.
• Extensive experience in client relations, complaint management, and service delivery.
• Strong teamwork and influence skills; able to negotiate and collaborate with stakeholders.
• Decisiveness, excellent organisation, prioritisation, and analytical skills.
• Adaptability and flexibility in a dynamic environment.
• Enthusiastic commitment to providing residents with an exceptional, personalised experience.
• Basic English language proficiency (written and spoken).

Core Values

• Integrity: honest, reliable, and humble in all actions.
• Equality: fostering an inclusive environment that treats everyone fairly.
• Responsibility: owning decisions and results, encouraging the same in colleagues.
• Professionalism: maintaining a polished appearance and respectful conduct.
• Teamwork: collaborating effectively and fostering a positive workplace.
• Service: prioritising residents’, clients’, and colleagues’ needs.

Greystar is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or veteran status.