Responsable d'atelier et intervention H/F/X

Job Description Summary

Based on the activities assigned by his/her superiors, the Area Manager is responsible for the quality, conformity and deadlines of the work carried out in his/her area. He/she manages and supervises operational teams in the workshop and/or on the road.

Significant Activities

• Monitor and analyze activity indicators (intervention costs, etc.) and propose corrective action where necessary
• Supervise the distribution of tasks and files to optimize activity, by collaboration with its teams
• Propose and manage the budget for his activity, in collaboration with his superiors, on the basis of the service policy defined by his superiors
• Contribute to the planning of external interventions in collaboration with internal stakeholders
• Monitor internal and external outstandings, in collaboration with internal stakeholders (warranty invoicing, etc.)
• Ensure that files are invoiced and that objectives (sales, margins, etc.) are met, and alert if necessary
• Check the information in the various documents and business tools provided by operational teams, relating to operations (intervention reports, hours worked, etc.)
• Participate in resolving customer disputes, in collaboration with internal stakeholders
• Contribute to the follow-up of regulatory controls and ensure compliance of premises and regulatory compliance (health, safety and environment)
• Conduct safety inspections
• Participate in analyzing the causes of workplace accidents and propose corrective actions, if necessary, in collaboration with the safety and environment teams
• Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management
• Support and monitor the team(s) assigned to him/her (integration, skills development, etc.)
• Participate in the application of HR policy (performance, compensation, etc.) by collaboration with human resources teams
• Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary

Responsibilities and Scope for Action

• Control the profitability of its perimeter
• Guarantee the quality and timeliness of work within its scope
• Guarantee customer satisfaction within its scope
• Ensure the conformity of premises, workstations and tools within the scope of the project
• Manage and coordinate internal stakeholders within the scope of the project (sales teams, operational teams, human resources, etc.)
• Know, apply and enforce health and safety rules (personal protective equipment, procedures, authorizations, training, etc.)
• Know, apply and strictly enforce environmental rules (sorting, anti-contamination, etc.)
• Support and ensure the performance of your teams and your scope of responsibility
• Know, apply and enforce internal and external compliance procedures and rules

Professional Knowledge

• Diploma(s) and/or experience(s): 2 to 3 years' higher education in a technical field and/or 5 years' experience preferred
• Specific knowledge(s):
  • Technical skill(s): general management knowledge; knowledge professional in the field technical (mechanical, electrical engineering, hydraulics, etc.); professional knowledge of products (ranges, functions, etc.); general knowledge of IT tools and information systems; general knowledge of health, safety and environmental regulations; general knowledge of management
  • Intermediate level in English (B1)
• Behavioral skill(s):
  • Rigor
  • Analytical skills
  • Active listening
  • Perseverance
  • People skills