RESP. INTERVENTION SERVICE

Aprolis, filiale du Groupe Monnoyeur, propose à ses clients depuis plus de 70 ans des solutions de location, achat et maintenance d'engins de manutention. Partenaire et distributeur exclusif des marques Cat® Lift Trucks et Crown en France, Aprolis possède la gamme de matériel de manutention la plus large du marché.

Job Purpose

Based on the activities assigned by his/her superiors, the Service Manager is responsible for the quality, conformity and deadlines of the work carried out in his/her area. He/she manages the equipment fleet. He/she steers the profitability of his/her perimeter. He/she manages and supervises itinerant operational teams.

Significant Activities

• Management
  • Supervise the coordination, optimization and control of operations (specific tools, specifications, authorizations, deadlines, prevention plans, etc.)
  • Contribute to the planning of external interventions in collaboration with internal stakeholders
  • Carry out customer visits (service quality, customer relations, etc.) and report findings to internal and external stakeholders (customer, support teams, sales teams, etc.)
  • Ensure compliance with warranty policy, in collaboration with technical management
  • Ensure that manufacturers' equipment upgrade programs are implemented
  • Ensure the collection of receivables for the business, in collaboration with the support teams
• Commercial
  • Ensure compliance, application and updating of pricing conditions for customer accounts (hourly rates, travel, additional income, etc.)
  • Develop customer loyalty and after‑sales sales in your sector (prospecting, customer visits, promotion of offers, portfolio management, etc.)
  • Advise and support customers in the management of their equipment, in collaboration with the sales teams
  • Draw up, present and negotiate quotations (work, parts supply, etc.) with customers.
  • Contribute to the updating of customer files in the business tool and ensure the reliability of information relating to customers within its scope
  • Participate in the resolution of customer disputes, in collaboration with internal stakeholders
• Security
  • Ensure the proper application of national safety policy within its scope (safety meetings, analysis of workplace accidents, prevention plans, etc.)
  • Ensure the implementation and monitoring of business authorizations and clearances for the teams within its scope
  • Ensure the implementation, follow‑up and application of prevention plans for customers within its scope
  • Contribute, where necessary, to the maintenance and compliance of premises within its scope (electrical installations, plumbing, cleanliness, etc.)
• Human Resources
  • Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management
  • Support and monitor the team(s) assigned to him/her (integration, skills development, etc.)
  • Participate in the application of HR policy (performance, compensation, etc.) in collaboration with human resources teams
  • Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary

Responsibilities and Scope for Action

• Guarantees the conformity and quality of interventions and repair lead times
• Guarantees the profitability of its perimeter
• Ensure good relations with planning teams
• Guarantee good customer relations and the company's image
• Guarantee working conditions and available tools
• Know, apply and strictly enforce health and safety rules (personal protective equipment, procedures, operating modes, authorizations, training, etc.)
• Know, apply and strictly enforce environmental rules (sorting, anti‑contamination, etc.)
• Support and ensure the performance of your teams and scope
• Know, apply and enforce internal and external compliance procedures and rules

Professional Knowledge

• Diploma(s) and/or experience(s): 2 to 3 years' higher education in a technical field and/or 5 years' significant experience preferred
• Specific knowledge(s) and technical skill(s):
  • General management knowledge
  • General commercial knowledge (customer relations, negotiation, etc.)
  • Professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)
  • General knowledge of IT tools and information systems
  • General knowledge of health, safety and environmental regulations
  • General knowledge of management
  • Intermediate level in English (B1)
• Behavioral skill(s):
  • Exemplarity
  • Rigor
  • Active listening
  • Interpersonal skills
  • Perseverance
  • Analytical skills
  • Sense of initiative