Resp. Intervention Service

Nous recherchons, pour notre site situé à NIORT (Secteur S301), un Responsable Intervention Service.

Job Description Summary

JOB PURPOSE
Based on the activities assigned by his/her superiors, the Service Manager is responsible for the quality, conformity and deadlines of the work carried out in his/her area.
He/she manages the equipment fleet.
He/she steers the profitability of his/her perimeter.
He/she manages and supervises itinerant operational teams.

Job Description

SIGNIFICANT ACTIVITIES
Management
- Supervise the coordination, optimization and control of operations (specific tools, specifications, authorizations, deadlines, prevention plans, etc.)
- Contribute to the planning of external interventions in collaboration with internal stakeholders
- Carry out customer visits (service quality, customer relations, etc.) and report findings to internal and external stakeholders (customer, support teams, sales teams, etc.)
- Ensure compliance with warranty policy, in collaboration with technical management
- Ensure that manufacturers' equipment upgrade programs are implemented
- Ensure the collection of receivables for the business, in collaboration with the support teams
Commercial
- Ensure compliance, application and updating of pricing conditions for customer accounts (hourly rates, travel, additional income, etc.)
- Develop customer loyalty and after-sales sales in your sector (prospecting, customer visits, promotion of offers, portfolio management, etc.)
- Advise and support customers in the management of their equipment, in collaboration with the sales teams
- Draw up, present and negotiate quotations (work, parts supply, etc.) with customers.
- Contribute to the updating of customer files in the business tool and ensure the reliability of information relating to customers within its scope
- Participate in the resolution of customer disputes, in collaboration with internal stakeholders
Security
- Ensure the proper application of national safety policy within its scope (safety meetings, analysis of workplace accidents, prevention plans, etc.)
- Ensure the implementation and monitoring of business authorizations and clearances for the teams within its scope
- Ensure the implementation, follow-up and application of prevention plans for customers within its scope
- Contribute, where necessary, to the maintenance and compliance of premises within its scope (electrical installations, plumbing, cleanliness, etc.)
Management
- Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management
- Support and monitor the team(s) assigned to him/her (integration, skills development, etc.)
- Participate in the application of HR policy (performance, compensation, etc.) in collaboration with human resources teams
- Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary
RESPONSIBILITIES AND SCOPE FOR ACTION
- Guarantees the conformity and quality of interventions and repair lead times
- Guarantees the profitability of its perimeter
- Ensure good relations with planning teams
- Guaranteeing good customer relations and the company's image
- Guaranteeing working conditions and available tools
- Know, apply and strictly enforce health and safety rules (personal protective equipment, procedures, operating modes, authorizations, training, etc.)
- Know, apply and strictly enforce environmental rules (sorting, anti-contamination, etc.)
- Support and ensure the performance of your teams and scope
- Know, apply and enforce internal and external compliance procedures and rules
PROFESSIONAL KNOWLEDGE
Diploma(s) and/or experience(s)
2 to 3 years' higher education in a technical field and/or 5 years' significant experience preferred
Specific knowledge(s)
Technical skill(s)
- General management knowledge
- General commercial knowledge (customer relations, negotiation, etc.) professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)
- General knowledge of IT tools and information systems
- General knowledge of health, safety and environmental regulations
- General knowledge of management
- Intermediate level in English (B1)
Behavioral skill(s)
- Exemplarity
- Rigor
- Active listening
- Interpersonal skills
- Perseverance
- Analytical skills
- Senseof initiative