Renewals Manager

Renewals Manager

This position involves managing the renewal process for a portfolio of named accounts. Primary responsibilities include driving customer retention and expansion by ensuring timely renewals and identifying upsell opportunities.

Responsibilities:

• Manage a portfolio of 30-40 existing customers to ensure on-time renewals and drive customer retention.
• Collaborate with the Customer Success team to understand upcoming renewals and assess risk, developing mitigation plans for uncertain and at‑risk deals.
• Identify, nurture, and negotiate upsell and cross‑sell opportunities by aligning our suite of products to customers’ evolving use cases and needs.
• Deliver accurate renewal and expansion forecasts to the Renewal Director on a weekly, monthly, and quarterly basis.
• Ensure renewal notes are updated in Sparta and contract requests are reviewed correctly.
• Use onboarding training and the Darktrace Academy to improve product knowledge.
• Serve as a commercial resource to customers on renewal proposal calls.
• Mentor more junior team members by sharing best practices and helping ramp up new team members.

Requirements:

• 2‑3 years of experience in a role encompassing Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills, ability to communicate with senior business professionals across all industry verticals.
• Familiarity with enterprise networking technology (preferred, not required) and foundational understanding of cybersecurity concepts.
• Strong time‑management skills, self‑motivation, and ability to work effectively as part of a team.
• Ability to solve problems and adapt to changing circumstances.

Benefits:

• 25 days’ holiday plus all public holidays.
• Additional day off for your birthday.
• Life and disability insurance.
• Medical insurance.
• Meal vouchers.
• Employee Assistance Program.

This is a hybrid position, requiring a minimum of 3 days per week in our Paris office.

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.