Renewal Manager – France

At The Knot Worldwide, we champion celebration – and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve.

About the Role and Our Team

We are looking for a dynamic and results‑driven Renewal & Account Growth Manager to lead our field‑based commercial team across France. In this role, you will drive customer retention, account expansion, and revenue growth within our existing B2B client portfolio, leading a team of sales and account‑management professionals and strengthening long‑term client relationships.

Responsibilities

Team Leadership & Performance Management

• Lead, coach, and develop a team of 8+ field sales and account management professionals across France.
• Drive a high‑performance culture focused on customer retention, upselling, and account growth.
• Monitor team performance through KPIs, ensuring the achievement of renewal, expansion, and win‑back objectives.
• Conduct regular one‑to‑one coaching sessions and field visits to support team members during client meetings.
• Assess individual performance and support continuous professional development across the team.

Customer Retention & Revenue Growth

• Own and manage the performance of an existing B2B client portfolio, including caterers and event venues.
• Drive customer retention strategies to maximize contract renewals and long‑term client value.
• Identify opportunities for account expansion, upselling, and cross‑selling.
• Lead win‑back initiatives to re‑engage lost or inactive customers.
• Ensure all renewal and account management activities are executed within company timelines and standards.

Commercial Strategy & Business Operations

• Analyze sales and customer data to identify trends, opportunities, and performance improvement areas.
• Use data‑driven insights to guide commercial actions and optimize team effectiveness.
• Ensure compliance with internal sales processes, commercial policies, and operational procedures.
• Provide regular reporting on team performance, market insights, and strategic initiatives.

International Collaboration

• Actively participate in international business meetings by sharing results, performance analysis, and best practices.
• Collaborate with cross‑functional and international teams to support company growth objectives.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• Minimum of 2 years’ experience in a similar leadership role, including direct team management responsibility.
• Proven track record of successfully leading high‑performing sales or account management teams.
• Strong commercial mindset with a focus on customer retention, revenue growth, and performance delivery.
• Excellent leadership and coaching abilities, with a people‑first management approach.
• Strong analytical skills with the ability to translate data into actionable business strategies.
• Advanced Excel skills and experience working with dynamic reporting tools and spreadsheets.

Work Model

This role is fully remote and not tied to any specific office location. While there are no regular in‑office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

What We Love About You

• Commit to our customers : You act as one team on behalf of our customers, leading with head and heart.
• Raise the bar : You define what is great and work backwards, innovating and learning to move forward.
• Be all in : You believe in our mission, take ownership, and debate openly to reach the best outcomes.
• Celebrate impact : You measure success by the outcomes you create and hold yourself accountable to delivering value.

Equal Employment Opportunity Statement

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.