Renewal Manager
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.
As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long-term customer value.
Key Responsibilities
Renewal Ownership & Execution
Own the end-to-end renewal lifecycle across assigned accounts
Initiate and lead renewal processes 6–9 months before contract expiration
Develop and execute strategic renewal plans to ensure timely and successful outcomes
Lead commercial negotiations, including pricing, contract terms, and multi-year agreements
Strategic Renewal Planning
Build tailored renewal strategies based on account health, usage trends, and commercial history
Drive multi-year renewal conversations to improve retention and revenue predictability
Identify pricing optimization opportunities aligned with customer value
Risk Management
Proactively identify churn and downsell risks and lead mitigation strategies
Partner with CSMs to execute structured save plans
Engage in executive-level conversations for at-risk renewals
Reconfigurations & Revenue Optimization
Lead contract reconfigurations, migrations, and pricing transitions
Execute revenue recapture initiatives where applicable
Support complex renewals with customized commercial strategies
Expansion Support
Identify and close small, transactional upsell opportunities during the renewal cycle
Collaborate with Sales on larger expansion opportunities while maintaining renewal ownership
Cross-Functional Collaboration
Partner with Customer Success to align on account strategy and customer health
Collaborate with Finance, Legal, and Operations to structure compliant agreements
Maintain accurate forecasting and renewal pipeline visibility in CRM systems
Required Skills & Qualifications
Proven experience in Saa
S renewals, account management, commercial roles, or procurement within a subscription-based business
Strong negotiation and commercial skills, with experience managing pricing, contracts, and multi-year agreements
Proven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risks
Data-driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.g., Salesforce, Deal
Hub)
Experience working in international environments with cross-functional collaboration
Excellent stakeholder management skills with the ability to engage and influence at all levels, including executives
Professional fluency in English and German or French (additional European languages are a plus)
Our commitment to Diversity and Inclusion Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Summary
Location: Paris, France
Type: Full Time
Experience: Experienced
Department: Revenue Operations