Remote Service Desk Analyst - Windows/macOS & VPN Support

Minnesota Met Council (MetCouncil) is seeking a Service Desk Support Analyst to provide frontline IT support for users. You will troubleshoot Windows/macOS, assist with VPN and Microsoft 365, manage incidents, and maintain end-user satisfaction from a remote Minnesota-based location.

Responsibilities include documenting steps, escalating when needed, and maintaining security procedures. The role emphasizes timely response, accurate knowledge sharing, and strong customer focus in a fast-paced