Remote Program Leader IR

Remote Program Leader IR

The Remote Program Leader International Region is responsible for leading strategic program initiatives that align with the organization’s strategic vision, driving transformative improvements in service delivery. The role involves spearheading large-scale process improvement and innovation projects, leveraging advanced methodologies and AI initiatives to enhance service quality and efficiency. The role delegates critical tasks to senior project managers, oversees the development of scalable operational frameworks and drives innovation and deployments in the Zones of International Region by integrating emerging trends and technologies. The role leads change initiatives, champions best practices, new technologies, and innovative processes to enhance service delivery.

Your role: Strategize and execute the Remote Program and high-level service operations initiatives, aligning departmental goals with the organization’s long‑term vision and driving transformative improvements across service delivery. Champion and lead large‑scale process improvement projects, leveraging industry best practices and advanced (AI) methodologies to enhance service quality, operational efficiency, and compliance. Coordinate with executive stakeholders to define and implement service operations policies and procedures, ensuring they are aligned with the overall business strategy and regulatory requirements. Delegate high‑impact projects and critical tasks to senior team members, providing oversight and support to ensure successful outcomes and alignment with strategic goals. Develop and oversee the implementation and drives adoption of advanced operational frameworks and processes, ensuring they are scalable and capable of supporting the organization’s growth and evolving needs. Evaluate and recalibrate service operations strategies and initiatives based on comprehensive performance analysis, ensuring that changes are effectively implemented to meet evolving business demands and objectives. Oversee the governance of large‑scale programs, ensuring that all projects are executed according to organizational standards, compliance requirements, and quality expectations. Champion organizational change initiatives within the program, driving the adoption of best practices, new technologies, and innovative processes that enhance service delivery and operational efficiency. Facilitate executive‑level decision‑making by providing clear, data‑driven insights, risk assessments, and recommendations on program performance, challenges, and strategic direction. Evaluate program outcomes against key performance indicators and strategic goals, making adjustments as necessary to ensure continuous improvement and sustained value creation. Represent the program in executive meetings and stakeholder forums, effectively communicating the program’s progress, challenges, and achievements, and advocating for necessary support or adjustments. Lead succession planning and comprehensive talent management, driving employee selection, performance management, compensation management, and career development in alignment with organizational operational goals.

You're the right fit if you have:

• Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent.
• 10+ of experience in Service organization in Healthcare, IT or other tech industry.
• Experience in building and scaling remote service structure inside organization, e.g. remote IT software installation and management (mandatory).
• Experience in running transformations at scale preferably on global level, knowledge of change management methodologies, Lean / other Operational Excellence Methodologies.
• Experience in building partnership with senior stakeholder level and influencing stakeholder alignment in matrix organization.
• Experience in leading a team of direct reports.
• Strategic vision, technological savviness and ability to drive and implement a transformational change.

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters.

That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.