Remote Night-Shift Leader, Enterprise IT Service Desk

Jobgether is seeking a Senior IT Service Delivery Lead for a fully remote, permanent night-shift role. You will act as a senior escalation point for Tier 1 and Tier 2 analysts, driving incident resolution and coaching a Service Desk team within an enterprise environment.

You will collaborate with Tier 3 engineers, apply ITIL practices, and manage multiple tickets while maintaining SLA performance. Strong Windows, Azure AD, Citrix, and ITSM experience are required; this is a long-term opportunity